Change

Question 1

What are McKinsey’s hard drivers to change?

Answer 1

• Strategy
• Structure
• Systems

Question 2

What are McKinsey’s soft drivers to change?

Answer 2

• Skills
• Staff
• Style

Question 3

What are typical barriers to change? (DeWit and Meyer, 2013)

Answer 3

DeWit and Meyer, 2014:

• Psychological resistance
• Cultural resistance
• System lock in

Question 4

What does change create?

Answer 4

Carnell and Todnem, 2014:

Anxiety, uncertainty, stress

Question 5

What is the dependency mode?

Answer 5

Bion 1959:

Workers searching for leadership

Question 6

Are Chatroux staff in dependency mode?

Answer 6

It would be said so, as before Barfuss someone else was always making the decisions for them, and they just completed them. Therefore the complaining about Barfuss not making a final decision is because they’re in dependency mode and cannot made a decision for themselves

Question 7

What are some resisting forces to change?

Answer 7

Lewin:

• Fear of failure
• Loss of status
• Fear of unknown

Question 8

What is Lewin’s 3 stage model to change?

Answer 8

1. Unfreeze the present; challenge new expectations
2. Move to the new level
3. Re-freeze the new level; confirmatory feedback and rewards to reinforce desired behaviours

Question 9

What is Kotter 8-step model for change?

Answer 9

1. Establish a sense of urgency
2. Build guiding teams
3. Create a vision for change
4. Communicate the vision
5. Empower people to act on the vision
6. Create short term wins
7. Don’t let up
8. Make it stick

Question 10

Could Chatroux use 8-step model for change?

Answer 10

There is no sense of urgency to change the culture of Chatroux - method that Legris was using was working just fine, since Dr. Barfuss, 3 people have left company

Question 11

What are McKinsey’s 7-S framework?

Answer 11

• Structure
• Systems
• Style
• Staff
• Skills
• Strategy
• Shared values

Question 12

What does a study show are the most important factors for a success change?

Answer 12

• Top management sponsorship
• Employee involvement
• Honest and timely communication

Question 13

Why might change be resisted?

Answer 13

• Habit
• Security in the past
• Fear of the unknown

Question 14

What does Newton suggest about change?

Answer 14

The it cannot be changed by going down some list of tick boxes - it has to be adapted to each individual situation

Question 15

Who came up with the ADKAR model for managing change?

Answer 15

Haitt 2003

Question 16

What is the ADKAR model for managing change?

Answer 16

A: Awareness
D: Desire to support and participate
K: Knowledge of how to
A: Ability to implement
R: Reinforcement to sustain

Question 17

Who came up with the dependency mode?

Answer 17

Bion 1959

Question 18

How can we manage resistance to change?

Answer 18

Kotter & Schlesinger 1979

• Educate & communicate
• Facilitate and support
• Participate and involve

Question 19

Who came up with how we can manage resistance to change?

Answer 19

Kotter & Schlesinger 1979

Question 20

DeWit and Meyer, 2014 came up with what?

Answer 20

Typical barriers to change

Question 21

Who came up with what change creates?

Answer 21

Carnell and Todnem, 2014

Question 22

Carnell and Todnem, 2014 came up with what?

Answer 22

What change creates

Question 23

Bion 1959 came up with what?

Answer 23

Dependency mode