CH7 Change Mgmt

Question 1

What are 5 factors of individual change (ADKAR)

Answer 1

Awareness - why
Desire - to participate
Knowledge - how to change
Ability - to implement
Reinforcement - to sustain

Question 2

What are the external forces of change? Acronym

Answer 2

STEEPLE 
Social
Technological
Environmental
Economic
Politics
Legal
Ethics

Question 3

What are the 4 major factors to implement any Change?

Answer 3

PIER
Planning - Who, what, where, when, why, how?
Implementing - specific to needs
Evaluating - feedback on progress
Revision - fix and analyze what didn’t work

Question 4

What does SMART stand for?

Answer 4

Specific
Measurable
Attainable
Relevant
Timely

Question 5

What are the 3 driving forces of Organizational Change?

Answer 5

Globalization - Outsourcing/offshoring
Technology
Business Consolidations/Mergers& Acquisitions

Question 6

Name 4 steps managers can use to help employees deal with change.

Answer 6

Reinforce the benefit of the change
Remind the team of how necessary it is
Point out the dangers of failing to make the change
Highlight the achievements made

Question 7

Describe the steps in Change model (4)

Answer 7

1. Denial - frustration - looking to the past
2. Irritation - anger confusion - looking to the past
3. Exploring - leading towards acceptance - future
4. Commitment - acceptance - looking to the future

Question 8

Describe 2 types of resistance to change.

Answer 8

Overt resistance - open

Covert resistance - hidden/secret

Question 9

What are the 6 steps in dealing with change?

Answer 9

1) Define current state
2) Define where you want to be?
3) Get support of sponsors
4) Determine the implementors
5) Adjust the environment
6) Measure the success