CH3 Communication

Question 1

What are barriers to communication (defined)

Answer 1

Anything that prevents an understanding

Question 2

What can barriers to communication create?

Answer 2

misunderstandings
lowered motivation
negative feelings
decreased morale

Question 3

What are 4 Physical and Psychological barriers?

Answer 3

culture/background
noise
perception
stress

Question 4

What is the Communication process (5) (flow of data)

Answer 4

Sender/message/channel/feedback/Receiver

Question 5

What can affect the Message in communication (3)

Answer 5

Organization - clear subject
Language - worded so receiver understands
Tone - emotion and attidute appropriate for message

Question 6

Define hearing

Answer 6

Perceiving sound involuntary - passive listening

Question 7

Define listening

Answer 7

the reception, interpretation and decoding of sound to meaning.

Question 8

Define passive listening

Answer 8

Thinking about other things (listening to music or TV)

Question 9

Define active listening

Answer 9

Focused, waiting for directions, problem solving and has a purpose.