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ITIL > CH5: Service Level Management: Aligning IT with Business Requirements > Flashcards

CH5: Service Level Management: Aligning IT with Business Requirements Flashcards

ITIL (13 decks)

CH1: Service Management as a Practice

CH2: Understanding Service Strategy

CH3: Service Strategy Process

CH4: Understanding Service Design

CH5: Service Level Management: Aligning IT with Business Requirements

CH6: the other Service Design Processes

CH7: Service Design Roles

CH8: Understanding Service Transition and the Change Management Processes

CH9: Service Transition Processes

CH10: Delivering the Service: The Service Operation Lifecycle Stage

CH11: The Major Service Operation Processes

CH12: The other Service Operation Processes

CH13: Understanding Continual Service Improvement

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