CH4: Understanding Service Design Flashcards
What is the Service Design Lifecycle stage
Ensures IT services and service management processes that are efficient, effective, and aligned with the organization’s overall goals and strategies.
4 Key elements of Service design
People, Processes, Products, Partners
5 Major Aspects of Service Design
STAMP
- Service Solutions
- Tools
- Architecture
- Measurement
- Processes
Service Solution
The functionality offered by a service
Tools
Used for management, support, automation and integration
Architectures
The organization’s systems of components and infrastructure
Measurement Systems
Methods for assessing efficiency and effectiveness
Why is good service design essential to a business
It’s essential that the new/changed service design works efficiently, fulfills the business requirements/needs in terms of capacity, continuity, availability and security.
