Ch.5: Job Satisfaction

Question 1

activation

Answer 1

the degree to which moods are aroused and active, as opposed to unaroused and inactive

Question 2

affective events theory

Answer 2

a theory that describes how workplace events can generate emotional reactions that impact work behaviours

Question 3

autonomy

Answer 3

the degree to which a job provides freedom, independence, and discretion to perform the work

Question 4

co-worker satisfaction

Answer 4

employees’ feelings about their co-workers, including their abilities and personalities

Question 5

emotional contagion

Answer 5

the idea that emotions can be transferred from one person to another

Question 6

emotional labour

Answer 6

the management of their emotions that employees must do to complete their job duties successfully

Question 7

feedback

Answer 7

in job characteristics theory, the degree to which the job itself provides information about how well the job holder is doing; in goal setting theory, it refers to progress updates on work goals

Question 8

flow

Answer 8

a state in which employees feel a total immersion in the task at hand, sometimes losing track of how much time has passed

Question 9

growth need strength

Answer 9

the degree to which employees desire to develop themselves further

Question 10

identity

Answer 10

the degree to which the job offers completion of a whole, identifiable piece of work

Question 11

job characteristics theory

Answer 11

a theory that argues that five core characteristics (variety, identity, significance, autonomy, and feedback) combine to result in high levels of satisfaction with the work itself

Question 12

job crafting

Answer 12

when employees shape, mould, and redefine their job in a proactive way

Question 13

job descriptive index (JDI)

Answer 13

a facet measure of job satisfaction that assesses an individual’s satisfaction with pay, promotion opportunities, supervision, co-workers, and the work itself

Question 14

job enrichment

Answer 14

when job duties and responsibilities are expanded to provide increased levels of core job characteristics

Question 15

job satisfaction

Answer 15

a pleasurable emotional state resulting from the appraisal of one’s job or job experiences; represents how a person feels and thinks about their job

Question 16

knowledge and skill

Answer 16

the degree to which employees have the aptitude and competence needed to succeed on their job

Question 17

knowledge of results

Answer 17

a psychological state indicating the extent to which employees are aware of how well or how poorly they are doing

Question 18

life satisfaction

Answer 18

the degree to which employees feel a sense of happiness with their lives in general

Question 19

meaningfulness of work

Answer 19

a psychological state indicating the degree to which work tasks are viewed as something that counts in the employee’s system of philosophies and beliefs

Question 20

pay satisfaction

Answer 20

employees’ feelings about the compensation for their jobs

Question 21

promotion satisfaction

Answer 21

employee’s feelings about how the company handles promotions

Question 22

responsibility for outcomes

Answer 22

a psychological state indicating the degree to which employees feel they are key drivers of the quality of work output

Question 23

significance

Answer 23

the degree to which a job really matters and impacts society as a whole

Question 24

supervision satisfaction

Answer 24

employees’ feelings about their boss, including their competency, communication, and personality

Question 25

value-percept theory

Answer 25

a theory that argues that job satisfaction depends on whether the employee perceives that their job supplies those things that they value

Question 26

values

Answer 26

things that people consciously or subconsciously want to seek or attain

Question 27

variety

Answer 27

the degree to which a job requires different activities and skills

Question 28

5.1 - what is job satisfaction?

Answer 28

job satisfaction is a pleasurable emotional state resulting from the appraisal of one’s job or job experiences. it represents how you feel about your job and what you think about your job.

Question 29

5.2 - what are values, and how do they affect job satisfaction?

Answer 29

values are things that people consciously or subconsciously want to seek or attain. according to value-percept theory, job satisfaction depends on whether you perceive that your job supplies those things that you value.

Question 30

5.3 - what specific facets do employees consider when evaluating their job satisfaction?

Answer 30

employees consider a number of specific facets when evaluating their job satisfaction. these facets include pay satisfaction, promotion satisfaction, supervision satisfaction, co-worker satisfaction, and satisfaction with the work itself.

Question 31

5.4 - which job characteristics can create a sense of satisfaction with the work itself?

Answer 31

job characteristics theory suggests that five “core characteristics” - variety, identity, significance, autonomy, and feedback - combine to result in particularly high levels of satisfaction with the work itself.

Question 32

5.5 - how is job satisfaction affected by day-to-day events?

Answer 32

apart from influence of supervision, co-workers, pay, and the work itself, job satisfaction levels fluctuate during the course of the day. rises and falls in job satisfaction are triggered by positive and negative events that are experienced. those events trigger changes in emotion that eventually give way to changes in mood.

Question 33

5.6 - what are moods and emotions, and what specific forms do they take?

Answer 33

• moods are states of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly direct at anything. intense positive moods include being enthusiastic, excited, and elated. intense negative moods include being hostile, nervous, and annoyed.
• emotions are states of feeling that are often intense, last only for a few minutes, and are clearly directed at someone or some circumstance.
• positive emotions include joy, pride, relief, hope, love, compassion.
• negative emotions include anger, anxiety, fear, guilt, shame, sadness, envy, and disgust.

Question 34

5.7 - how does job satisfaction affect job performance and organizational commitment? how does it affect life satisfaction?

Answer 34

job satisfaction has a moderately positive relationship with job performance and a strong positive relationship with organizational commitment. it also has a strong positive relationship with life satisfaction.

Question 35

5.8 - what steps can organizations take to assess and manage job satisfaction?