Ch.2: Job Performance

Question 1

2.1 - what is job performance?

Answer 1

job performance is the set of employee behaviours that contribute to organizational goal accomplishment. it has three dimensions:
- task performance
- citizenship behaviour
- counterproductive behaviour

Question 2

2.2 - what is task performance?

Answer 2

task performance includes employee behaviours that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. examples are:
- routine task performance, adaptive task performance, creative task performance.

Question 3

2.3 - how do organizations identify the behaviours that underlie task performance?

Answer 3

organizations gather information about relevant task behaviours using job analysis.

Question 4

2.4 - what is citizenship behaviour?

Answer 4

citizenship behaviours are voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place. examples are:
- helping, courtesy, sportsmanship, voice, civic virtue, boosterism

Question 5

2.5 - what is counterproductive behaviour?

Answer 5

counterproductive behaviours are employee behaviours that intentionally hinder organizational goal accomplishment. examples are:
- sabotage, theft, wasting resources, substance abuse, gossiping, incivility, harassment, and abuse.

Question 6

2.6 - what workplace trends are affecting job performance in today’s organizations?

Answer 6

a number of trends have affected job performance in today’s organizations. these trends include the rise of knowledge work and the increase in service jobs.

Question 7

2.7 - how can organizations use job performance information to manage employee performance?