Ch4 Listening Skills

Question 1

why is listening important for both speaker and audience?

Answer 1

Speaker: can effect quality of presentation and ability to connect with audience

Audience: affect information absorbed (internal/external distractions, ineffective listening)

Question 2

listening vs. hearing

Answer 2

Hearing- receiving a message in a passive way

Listening- actively paying attention, processing message and relating what you’ve heard/understood

Question 3

steps of effect listening

Answer 3

• sensing
• interpreting
• evaluating
• responding

Question 4

six causes of ineffective listening

Answer 4

1. unprocessed note taking
2. non listening
3. interruptive listening
4. argumentative listening
5. agenda driven listening
6. nervous listening

Question 5

3 steps to be a better listener

Answer 5

1) interactive listening
- filter out distractions
- focus on speaker
- showing your paying attention

Question 6

maximize audience listening

Answer 6

• tailor delivery (voice, volume, timing, fluency)
• eye contact
• interset jokes/transitions

Question 7

5 guidlines for audience listeners

Answer 7

1. take notes
2. identity main points
3. consider speeches objectives
4. support feedback w/examples
5. be ethical