Ch.4 Flashcards

1
Q

Good marketing information enables marketers to understand consumer needs in order to create value for customers (T/F)

A

True

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2
Q

Marketing research will be able to tell you about the future (T/F)

A

False

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3
Q
  1. Defining the problem and research objectives
  2. Developing the research plan for collecting information
  3. Implementing the research plan - collecting and analyzing the data
  4. Interpreting and reporting the findings
A

4 steps to marketing research

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4
Q

data observed and recorded or collected directly from respondents (for the purpose of the current research project)

A

primary data

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5
Q

data compiled both inside and outside the organization, already exists (for some purpose other than the current research project)

A

secondary data

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6
Q

data the originates within the organization for which the research is being done

A

internal data

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7
Q

data that originates outside of the organization for which the research is being done

A

external data

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8
Q

databases of consumer information, databases of financial information, databases of online and social media information (Data warehouse and Big Data, data mining)

A

internal secondary data

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9
Q

uses statistical tools to extract patterns and relationships from big data (e.g. identify dissatisfaction, reveal co-purchasing, recommend changes)

A

data mining

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10
Q

public and inexpensive data, syndicated data (i.e. scanner data & panel data)

A

external secondary data

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11
Q

U.S. Census, reddit, twitter, yelp

A

public and inexpensive data

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12
Q

purchased from commercial research firms

A

syndicated data

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13
Q

UPC (universal product code) data from scanner systems

A

scanner data

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14
Q

UPC tracks surveys/purchases of groups of consumers over time

A

panel data

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15
Q

Primary data ‘fits better and is more current, but secondary data is faster and cheaper to obtain (T/F)

A

True

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16
Q

Should you start with primary or secondary data?

A

Secondary

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17
Q

deals with numbers, data which can be measured, quantity

A

quantitative

18
Q

deals with descriptions, data can be observed but not measured, quality

A

qualitative

19
Q

Which research should you use for ambiguous problems/exploratory research?

A

Qualitative research

20
Q

Which research should you use for casual research/problem is clearly defined?

A

Quantitative research

21
Q

Which research should you use for descriptive research/aware of the problem?

A

Both; qualitative and quantitative

22
Q

6-10 people, relatively homogeneous (more confident among peers), similar lifestyles and experiences

A

focus group respondents

23
Q
  • require objective, sensitive, and effective moderators
  • may have unique sampling problems
  • may not be useful for discussing sensitive topics in face-to-face situations
  • expensive
  • dominant participants can sway or misdirect conversation
A

disadvantages of focus groups

24
Q
  • making observations of behavior and recording those observations in an objective manner
  • mostly useful when investigating complex social settings
  • natural (e.g. home, store) vs. artificial (e.g. lab)
A

observational research

25
Q

If observational research doesn’t test specific hypotheses well and survey data can only give us correlations but not evidence of causation, what technique can we use instead?

A

Experiments

26
Q
  • tests cause-effect relationships while controlling for all other variables
  • determines extent to which changes in one variable (independent) causes changes in another variable (dependent)
  • controlled manipulation of the IV by experimenter
A

experimental research

27
Q

assign participants to conditions at random; each participant has an equal chance of being in each condition

A

random assignment

28
Q

observational research, ethnography, collaging, focus groups good for ______ research

A

exploratory

29
Q

surveys good for _____ research

A

descriptive

30
Q

experiments good for providing evidence of _____

A

causation

31
Q

studies that aim to evaluate interventions but that do not use randomization

A

quasi-experiments

32
Q

Why is a test market a quasi-experiment?

A

Can’t control for everything

33
Q

useful for measuring many things (attitudes, knowledge, intentions, brand awareness, satisfaction)

A

advantages of survey data

34
Q
  • subject to social desirability bias
  • can measure correlation but not causation
A

disadvantages of survey data

35
Q

Netflix wants to know which image of the series Grace and Frankie will increase viewership more. They decide to randomly assign half of Netflix viewers to Cover A and half to Cover B. They then compare the proportions of those that watched the pilot in Group A and Group B. What testing method did Netflix use?

A

A/B testing

36
Q

_____ is the systematic monitoring, collection, and analysis of publicly available information about consumers, competitors, and developments in the marketplace.

A

competitive marketing intelligence

37
Q

What is the 1st step in the marketing research process?

A

Define the problem

38
Q

The objective of _____ research is to gather preliminary information that will help define the problem and suggest hypotheses.

A

exploratory

39
Q

Companies can allow key customers and value-network members to access amount, product, and other data through.

A

extranets

40
Q

Small businesses and not-for-profit organizations can obtain good marketing insights through _____

A

observational research