Ch. 8 Flashcards

1
Q

anything that can be offered in a market for attention, acquisition, use, or consumption that might satisfy a need or want (can be tangible or intangible)

A

product

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

a product that consists of activities, benefits or satisfaction that is essentially intangible and does not result in the ownership of anything

A

service

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

basic problem-solving benefits consumers are seeking

A

core customer value

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

the physical good or delivered service that supplies the core benefit

A

actual product

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

nonphysical aspects and associated services of the product (ex: warranty, credit, delivery, installation, etc.)

A

augmented product

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

good or service that consumers purchase frequently with a minimum of comparison and effort

A

convenience products

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

good or service for which consumers will spend time and effort gathering information on price, product attributes, and product quality

A

shopping products

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

consumer products and services with unique characteristics or brand identification which a significant group of buyers is willing to make a special purchase effort

A

specialty products

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

those for which consumers have little awareness or interest

A

unsought products

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

groups of associated items that consumers tend to use together or think of as part of a group of similar products or services

A

product lines

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

complete set of products and services offered by a firm; has various product lines

A

product mix

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q
  • full line vs. limited line
  • filing out vs. contracting (adding more items within present range or cutting items from within current range)
  • line stretch
A

product line strategies

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

new variant of an existing product that competes in the same category

A

product line extension

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

when an existing brand offers a new product in a product category the brand has never competed in

A

brand extension

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

within the same category

A

line extension

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

adding lower-end (lower prices and quality) items to the product line

A

downward stretch

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

adding higher-end items to the product line

A

upward stretch

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

adding lower-end and higher-end items to the product line

A

two-way stretch

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

a firm’s entire range of products

A

product mix

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

developing a differentiated offer, delivery, and image

A

managing service differentiation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

delivering consistently higher quality than the competitors

A

managing service quality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q
  • training current employees or hiring new ones
  • increasing the quantity of service by giving up some quality
  • harnessing the power of technology
A

managing service productivity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

a name, term, symbol, or any other unique element of a product that identifies one firm’s product(s) and set its apart from competition

A

brand

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

set of assets and liabilities linked to a brand that impact the value provided by the product or service

A

brand equity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

estimation of the total financial value of a brand

A

brand valuation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

the value of customer relationships that the brand creates

A

customer equity

27
Q
  • attributes
  • benefits
  • beliefs and values
A

brand positioning

28
Q
  • selection
  • protection
A

brand name selection

29
Q
  • manufacturer’s brand
  • private brand
  • licensing
  • co-branding
A

brand sponsorship

30
Q
  • line extension
  • brand extensions
  • multi-brands
  • new brands
A

brand development

31
Q

percentage of target consumers who are familiar with the brand and what it stands for (improves the likelihood of purchase)

A

brand awareness

32
Q

relation between product’s benefits and its cost (usually determined in relation to competitors)

A

perceived brand value

33
Q

mental and emotional links that consumers make between a brand and its key product attributes

A

brand associations

34
Q

not just repeated brand purchase, but also refusal to purchase other brands

A

brand loyalty

35
Q

marketing under the manufacturer’s own name

A

national brands

36
Q

create and owned by a reseller of a product or service

A

store brands/private label

37
Q

use names and symbols created by other companies or well-known movie characters or celebrities for a fee

A

licensing

38
Q

use the established brand names of two different companies on the same product

A

co-branding

39
Q

owned, produced, and managed by manufacturer

A

brand ownership

40
Q

products developed by retailers

A

private-label brands

41
Q

using corporate name to brand all product lines and products

A

family brands

42
Q

using separate names for each product

A

individual brands

43
Q

all sub-brands use the same master band and only differentiate in their descriptions (ex: google)

A

branded houses

44
Q

consist of various brands, each sub-brand operates independently and obtain separate market share and profits (ex: P&G)

A

house of brands

45
Q

some companies combine branded houses and house of brands (ex: Coca Cola)

A

hybrid

46
Q

using same brand name in different product line (ex: Snickers Ice Cream)

A

brand extension

47
Q

using same brand name within same product line (ex: Snickers & Hazelnut/another flavor of Snickers)

A

line extension

48
Q
  • spend less on building brand awareness
  • spillover effect from brand to extension
  • synergistic effects with complementary products can boost sales
A

benefits of brand extension

49
Q
  • can dilute brand equity
A

disadvantages of brand extension

50
Q

brand extension adversely affects consumer perceptions about attributes of the core brand

A

brand dilution

51
Q

marketing 2 or more brands together on same packaging, promotion, store, etc.

A

co-branding

52
Q

a contractual arrangement between firms, in which one firm allows another to use its brand, logo, symbol, characters, etc. for a fee

A

brand licensing

53
Q

offering service with product (ex: Toms shoes)

A

service-product continuum

54
Q

services are non-physical and can’t be directly touched (makes it challenging for marketers to convey benefits through description)

A

intangibility

55
Q

services are produced and consumed at the same time, rarely can “try it before you buy it”, can’t return service after performed

A

inseperability

56
Q

services have greater variability

A

variability

57
Q

services can’t be stored for future use, some services are irreversible and “disappear” once rendered, potential for large loss of revenue

A

perishability

58
Q

Blood donations to the Red Cross are considered ____ products

A

unsought

59
Q

Freedom from defect and consistency in delivering a targeted level of performance is an attribute of product’s _______

A

conformance quality

60
Q

_____ helps the seller to segment markets

A

Branding

61
Q

___ means that the quality of services depends on who provides them as well as when, where, and how they are provided

A

service variability

62
Q

____ is a measure of the brand’s ability to capture consumer preference and loyalty

A

brand equity

63
Q

The branding strategy of launching a product or services as a national or store brand is considered a _____

A

brand sponsorship