CH14 - Process Redesign

Question 1

Harmon’s process-strategy matrix

Answer 1

Strategic Importance vs Process Complexity & Dynamics

Low complexity/Low strategic importance
=> automate/outsource
Low complexity/High strategic importance
=> automate
High complexity/Low strategic importance
=> outsource
High complexity/High strategic importance
=> improve

Question 2

Process redesign

Answer 2

• Re-engineering (starts with a clean sheet of paper)
• Simplification (eliminates redundant process elements)
• Value-added analysis (eliminates activities that do not add value)
• Gaps and disconnects (target problems at departmental level)

Question 3

Process redesign - areas of feasibility

Answer 3

FEST

• financial
• environmental
• social
• technical

Question 4

Harmon’s process redesign methodology

Answer 4

• planning (goals set, scope defined)
• analysing the existing process (workflow documented, problems identified, redesign plan established)
• designing the new process (possible solutions considered)
• development (functional implications followed through)
• transition (redesigned process is implemented)