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SBL > CH13 - Enabling Success and Strategic Change > Flashcards

CH13 - Enabling Success and Strategic Change Flashcards

1
Q

Collaborative working

-> boundary-less organisations

A
  • hollow structure (non-core processes outsourced)
  • modular structure (production processes outsourced)
  • networks (groups of organisations co-operate to deliver service)
  • virtual structures (network or organisations linked via technology)
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2
Q

Partnering

A
  • internal partnering

- external partnering

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3
Q

Outsourcing

A

Use a 3rd charter

  • offshoring
  • shared servicing
  • global business services
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4
Q

Performance excellence - Baldrige Criteria

A

Framework for assessing performance:

  • leadership
  • strategy
  • customers
  • measurement
  • workforce
  • operations
  • results
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SBL (14 decks)

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