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bus 237 > ch10 > Flashcards

ch10 Flashcards

1
Q

what does PMBOK (project management body of knowledge) do

A

provides project managers sponsors and team leaders with a variety of accepted project management techniques and practices

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2
Q

what is information technology project management (ITPM)

A

its a collection of techniques and methods that project managers use to complete IT projects

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3
Q

what are project management professionals (PMP)

A

Individuals certified by a Product Management Institute as having product management skills

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4
Q

IT operations 3

A

Service, maintenance, protection, and management of IT infrastructure.

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5
Q

IT Services

A

service area in a organization that providers basic computing, networking, user support and security

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6
Q

Production systems

A

systems that support opperations

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7
Q

what are the 5 Systems development life cycle (SDLC)

A

system definition, requirements analysis, component design, implementation, and system maintenance

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8
Q

Agile methods (3 types and what it is)

A

quick developement methods like rapid application development (RAD), object-oriented systems development (OOD), and extreme programming (XP).

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9
Q

Systems analysis

A

The process of creating and maintaining information systems

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10
Q

System definition phase (SDLC)

A

first phase of the SDLC, developers help the users define the systems goals and stuff basically plan the project out

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11
Q

four dimensions of feasibility

A

Organizational, Technical, Schedule, Cost`

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12
Q

Requirements analysis phase (SDLC)

A

second phase of the SDLC devs do interviews look at the current systems and stuff to create a data model

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13
Q

who are Systems analysts

A

systems professionals who understand both business and technology. they work with programmers, users and testers

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14
Q

who are Business analysts

A

they develop the requirements for the new system based on the business

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15
Q

what is Commercial-off-the-shelf (COTS) (software) give example

A

its Software that is purchased as-is and is not customized. example is microsoft office

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16
Q

systems convesion

A

converting a business activity from the old system to the new.

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17
Q

Phased installation

A

process of installing a system via phases

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18
Q

Parallel installation

A

running both systems at the same time

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19
Q

cons of parllel installation

A

costs a lot because your running both systems at the same time

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20
Q

Plunge installation

A

when the organization turns off the old system

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21
Q

cons of plunge installation

A

its risky as the system hasnt been tested yet

22
Q

what is the maintenance phase (SDLC)

A

Last part of the SDLC, which starts the process all over again.

23
Q

Waterfall method

A

A sequence of nonrepetitive phases.

24
Q

Analysis paralysis

A

when you spend too much time on the project requirements

25
Q

Application service provider (ASP)

A

when a organization contracts a vendor to rent applications from the vendor

26
Q

how much is spent worldwide on information system development

A

4 trillion

27
Q

what percentage of business capital spending does information technology account for

A

one third

28
Q

what are the four dimensions of IS project success

A

resource constraints, impact on customers, business success, preparation for the future

29
Q

risks that come with IS and IT projects (3)

A

hard to estimate time, budget and scope

30
Q

project management trade offs iron triangle

A

cost, quality and time you can only pick two

31
Q

what does it mean to pull the plug

A

its when you give up on a project because its not working out and is wasting money

32
Q

what are things that ITPM’s do

A 
Planning tools
Budgeting methods
Graphical scheduling methods
Risk management techniques
Communication planning
High-tech team development
33
Q

what are the four different types of softare sources

A

off the shelf, off the shelf with adaptations, lease, tailormade

34
Q

what are the pros of building your own software

A

Flexible & compatible, customizable, gives a competitive advantage

35
Q

what are the cons of building your own software

A

its hard and takes knowledge and money

36
Q

pros of buying your own software

A

fast, cheap, stable and supported

37
Q

cons of buying or renting software

A

might not fit with your needs and demands

38
Q

what are the eight steps of purchasing a system

A
  1. Definition Phase
  2. Feasibility Analysis
  3. Requirements Definition
  4. Short List of Packages
  5. Establish Evaluation Criteria
  6. Develop and Distribute RFP
  7. Choose Package
  8. Negotiate Contract
39
Q

what are the 5 things to consider when thinking of getting a system for your organization

A

Economic feasibility, Organizational feasibility, Technical feasibility, Operational feasibility, Strategic alignment

40
Q

what are the 5 roles in buying a software

A

User sponsor , User champion, Project manager, Vendor, Contract specialists

41
Q

pros of buying packaged software (5)

A

Cost savings, Shorter lead time, Quality of the software, Infusion of external expertise, Frees up scarce internal
development resources

42
Q

cons of buying packaged software (4)

A

Dependence upon vendor, May be harder to install and integrate, Differences between the needs
of the organization, Risks involved in modification

43
Q

risk with outsourcing

A

Losing confidential information, Losing control over future development, Losing learning opportunities

44
Q

what are the three types of outsourcing contracts

A

time and arrangement, fixed price, value added

45
Q

what are the results of outsourcing

A

78% of contracts fail before completion

46
Q

what is system development life cycle SDLC

A

it is a phased approach to the development of a information system

47
Q

what are the four phases of SDLC

A

planning aka (system definition) , analysis, design, implementation

48
Q

what are the four system conversion strategies

A

parallel, pilot, phase, plunge

49
Q

what is the difference from a IT project and a IT operation

A

IT project change information systems IR operations maintain the systems

50
Q

what are the two things test plans take into account

A

normal and incorrect actions users might take

bus 237 (12 decks)

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