(after midterm) ch7

Question 1

primary activities (4)

Answer 1

fundamental activities that create value.

inbound logistics, operations, outbound logistics, marketing/sales and service

Question 2

Support activities (4)

Answer 2

activities that indirectly create value.

procurement, technology, HR, and infrastructure

Question 3

Functional systems

Answer 3

systems that facilitate the work of a single department or function

Question 4

Interorganizational systems

Answer 4

systems that facilitate the work of multiple organizations

Question 5

Industry standard processes

Answer 5

premade processes built into applications from companies like oracle or SAP

Question 6

Cross-functional systems

Answer 6

same as cross departmental systems (mainly for functions tho) more efficient then functional systems

Question 7

Interorganizational systems

Answer 7

integrate and processes the information of multiple organizations

Question 8

Business process design

Answer 8

using new tech to make business processes more efficient rather than fixing or updating the old stuff

Question 9

Enterprise application integration (EAI)

Answer 9

combining systems using software as a bridge to connect these systems together

Question 10

Supply chain management (IS)

Answer 10

a information system that manages a business logistical activities

Question 11

Enterprise resource planning (ERP) system

Answer 11

mainly used by manufacturing companies and the system integrates all primary activities of the business into software and technology

Question 12

Disintermediation

Answer 12

removal of one of the middle layers of the supply chain

Question 13

customer relationship management (CRM) system

Answer 13

(functional system) an information system that helps organizations manage relationships with customers by maintaining data about the customer and there interactions

Question 14

customer life cycle (4 parts)

Answer 14

marketing, customer acquisition, relationship management and loss / churn. (can be managed by CRM)

Question 15

importance of Industry standard processes

Answer 15

allows for businesses to processes and systems that have already been tried and tested

Question 16

Supply chain (what is it)

Answer 16

the movement and storage that follows raw materials until they are transformed into a finished product

Question 17

list of support activities (4)

Answer 17

HR
accounting 
infrastructure 
prurment (buyiung) 
tech

Question 18

list of support activities (5)

Answer 18

HR
accounting 
infrastructure 
procurement (buying) 
tech

Question 19

cons of functional systems (4)

Answer 19

data duplication
disjointemnt across business process and functions
lack of integrated information
increased cost and lost opertunities

Question 20

cons of functional systems (4)

Answer 20

data duplication
disappointment across business process and functions
lack of integrated information
increased cost and lost opportunities

Question 21

benefits of ERP

Answer 21

improves overall business activities

Question 22

what does ERP stand for

Answer 22

enterprise resource planning

Question 23

what does EAI stand for

Answer 23

enterprise application integration

Question 24

benefits of IS on supply chains (5)

Answer 24

optimizing supply chain profitablility 
fix bullwhip effect 
reduces size and cost of inventory 
increases speed and efficiency 
reduces buying and selling cost

Question 25

SRM application process (supply chain) (3)

Answer 25

source
purchase
settle

Question 26

why is it hard to choose a IS for your business on a budget

Answer 26

its hard to decide what to invest more in

Question 27

characteristics of ERP (5)

Answer 27

cross functional process view of organizations 
formal approach based on formal models
maintains data in a central database 
is hard and slow to implement 
is very expensive