(after midterm) ch7 Flashcards
primary activities (4)
fundamental activities that create value.
inbound logistics, operations, outbound logistics, marketing/sales and service
Support activities (4)
activities that indirectly create value.
procurement, technology, HR, and infrastructure
Functional systems
systems that facilitate the work of a single department or function
Interorganizational systems
systems that facilitate the work of multiple organizations
Industry standard processes
premade processes built into applications from companies like oracle or SAP
Cross-functional systems
same as cross departmental systems (mainly for functions tho) more efficient then functional systems
Interorganizational systems
integrate and processes the information of multiple organizations
Business process design
using new tech to make business processes more efficient rather than fixing or updating the old stuff
Enterprise application integration (EAI)
combining systems using software as a bridge to connect these systems together
Supply chain management (IS)
a information system that manages a business logistical activities
Enterprise resource planning (ERP) system
mainly used by manufacturing companies and the system integrates all primary activities of the business into software and technology
Disintermediation
removal of one of the middle layers of the supply chain
customer relationship management (CRM) system
(functional system) an information system that helps organizations manage relationships with customers by maintaining data about the customer and there interactions
customer life cycle (4 parts)
marketing, customer acquisition, relationship management and loss / churn. (can be managed by CRM)
importance of Industry standard processes
allows for businesses to processes and systems that have already been tried and tested
Supply chain (what is it)
the movement and storage that follows raw materials until they are transformed into a finished product
list of support activities (4)
HR accounting infrastructure prurment (buyiung) tech
list of support activities (5)
HR accounting infrastructure procurement (buying) tech
cons of functional systems (4)
data duplication
disjointemnt across business process and functions
lack of integrated information
increased cost and lost opertunities
cons of functional systems (4)
data duplication
disappointment across business process and functions
lack of integrated information
increased cost and lost opportunities
benefits of ERP
improves overall business activities
what does ERP stand for
enterprise resource planning
what does EAI stand for
enterprise application integration
benefits of IS on supply chains (5)
optimizing supply chain profitablility fix bullwhip effect reduces size and cost of inventory increases speed and efficiency reduces buying and selling cost
SRM application process (supply chain) (3)
source
purchase
settle
why is it hard to choose a IS for your business on a budget
its hard to decide what to invest more in
characteristics of ERP (5)
cross functional process view of organizations formal approach based on formal models maintains data in a central database is hard and slow to implement is very expensive
