Ch 8 - small group communication

Question 1

the state of being involved with others

Answer 1

inclusion

Question 2

the emotion of caring for others and/or being cared for

Answer 2

affection

Question 3

the ability to influence our environment

Answer 3

control

Question 4

4 reasons group based work is important

Answer 4

1. ) working in groups is an aspect of nearly every human activity
2. ) it is the norm in business
3. ) being an effective team member is a skill
4. ) important for democratic processes

Question 5

the interaction among 3 to 9 people who are working together to achieve an interdependent goal

Answer 5

small group communication

Question 6

occur when individuals are appointed to be members of the group

Answer 6

assigned groups

Question 7

occur when a group of individuals decide to forma cohesive group of out personal need or desire, but they are not appointed to be part of the group

Answer 7

emergent groups

Question 8

formed for the purpose of completing tasks such as problem solving

Answer 8

task oriented groups

Question 9

usually long term and exist to meet our needs for inclusion and affection

Answer 9

relationship oriented groups

Question 10

informal rules for interaction created and sustained through communication - that will eventually guide the group members’ behaviors

Answer 10

norms

Question 11

a consistent pattern of interaction or behavior exhibited over time

Answer 11

role

Question 12

an assigned role based on an individuals position or title within a group

Answer 12

formal role

Question 13

a role that develops naturally, or spontaneously, within a group

Answer 13

informal role

Question 14

behaviors that are directly relevant to the group’s purpose and that affect the group’s productivity; their purpose is to focus group members productively on their assignment

Answer 14

task functions

Question 15

behaviors that focus on the interpersonal relationships among group members; they are aimed at supporting cooperative and harmonious relationships

Answer 15

maintenance functions

Question 16

behaviors that serve the needs of the individual at the expense of the group

Answer 16

self-centered functions

Question 17

the emotional tone or atmosphere that members create within the group

Answer 17

group climate

Question 18

three factors that contribute to group climate

Answer 18

trust, cohesiveness, and supportiveness

Question 19

the attachment members feel toward each other and the group

Answer 19

cohesiveness

Question 20

occurs when the desire for cohesion and agreement take precedence over critical analysis and discussion

Answer 20

groupthink

Question 21

socially negotiated system of rules that guide group behavior

Answer 21

group culture

Question 22

the presence of observable and implicit difference among group members

Answer 22

within-group diversity

Question 23

four issues group leaders must attend

Answer 23

1. ) identifying the tasks
2. ) creating cohesiveness among the group
3. ) monitoring and adapting behaviors of the group members as needed
4. ) keeping the group focused on the task

Question 24

a process of using communication to influence the behaviors and attitudes of others to meet group goals

Answer 24

leadership

Question 25

someone who has been appointed or elected to a leadership position

Answer 25

designated leader

Question 26

someone who becomes an informal leader by exerting influence toward the achievement of a groups goal but does not hold the formal position or role of leader

Answer 26

emergent leader

Question 27

interpersonal influence that forms the basis for group leadership to guide the actions of the group members

Answer 27

power

Question 28

encourage members to participate in group decisions even major ones

Answer 28

democratic leaders

Question 29

take almost no initiative in structuring a group discussion

Answer 29

laissez-faire leaders

Question 30

maintain strict control over their group, including making assignments and giving orders

Answer 30

Autocratic leaders

Question 31

model that assumes that leaders help a group achieve its goal through communication skills

Answer 31

communication competency model

Question 32

5 steps for effective planning

Answer 32

1. ) know the task at hand
2. ) know the people
3. ) collect information
4. ) distribute leadership
5. ) organize discussion

Question 33

the standards by which a group must judge potential solutions

Answer 33

criteria