Ch 8 - small group communication Flashcards

1
Q

the state of being involved with others

A

inclusion

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2
Q

the emotion of caring for others and/or being cared for

A

affection

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3
Q

the ability to influence our environment

A

control

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4
Q

4 reasons group based work is important

A
  1. ) working in groups is an aspect of nearly every human activity
  2. ) it is the norm in business
  3. ) being an effective team member is a skill
  4. ) important for democratic processes
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5
Q

the interaction among 3 to 9 people who are working together to achieve an interdependent goal

A

small group communication

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6
Q

occur when individuals are appointed to be members of the group

A

assigned groups

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7
Q

occur when a group of individuals decide to forma cohesive group of out personal need or desire, but they are not appointed to be part of the group

A

emergent groups

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8
Q

formed for the purpose of completing tasks such as problem solving

A

task oriented groups

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9
Q

usually long term and exist to meet our needs for inclusion and affection

A

relationship oriented groups

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10
Q

informal rules for interaction created and sustained through communication - that will eventually guide the group members’ behaviors

A

norms

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11
Q

a consistent pattern of interaction or behavior exhibited over time

A

role

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12
Q

an assigned role based on an individuals position or title within a group

A

formal role

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13
Q

a role that develops naturally, or spontaneously, within a group

A

informal role

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14
Q

behaviors that are directly relevant to the group’s purpose and that affect the group’s productivity; their purpose is to focus group members productively on their assignment

A

task functions

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15
Q

behaviors that focus on the interpersonal relationships among group members; they are aimed at supporting cooperative and harmonious relationships

A

maintenance functions

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16
Q

behaviors that serve the needs of the individual at the expense of the group

A

self-centered functions

17
Q

the emotional tone or atmosphere that members create within the group

A

group climate

18
Q

three factors that contribute to group climate

A

trust, cohesiveness, and supportiveness

19
Q

the attachment members feel toward each other and the group

A

cohesiveness

20
Q

occurs when the desire for cohesion and agreement take precedence over critical analysis and discussion

A

groupthink

21
Q

socially negotiated system of rules that guide group behavior

A

group culture

22
Q

the presence of observable and implicit difference among group members

A

within-group diversity

23
Q

four issues group leaders must attend

A
  1. ) identifying the tasks
  2. ) creating cohesiveness among the group
  3. ) monitoring and adapting behaviors of the group members as needed
  4. ) keeping the group focused on the task
24
Q

a process of using communication to influence the behaviors and attitudes of others to meet group goals

A

leadership

25
someone who has been appointed or elected to a leadership position
designated leader
26
someone who becomes an informal leader by exerting influence toward the achievement of a groups goal but does not hold the formal position or role of leader
emergent leader
27
interpersonal influence that forms the basis for group leadership to guide the actions of the group members
power
28
encourage members to participate in group decisions even major ones
democratic leaders
29
take almost no initiative in structuring a group discussion
laissez-faire leaders
30
maintain strict control over their group, including making assignments and giving orders
Autocratic leaders
31
model that assumes that leaders help a group achieve its goal through communication skills
communication competency model
32
5 steps for effective planning
1. ) know the task at hand 2. ) know the people 3. ) collect information 4. ) distribute leadership 5. ) organize discussion
33
the standards by which a group must judge potential solutions
criteria