Ch 8 Process Management Flashcards

1
Q

why is lean production important? pick 3

A

reduction of waste
continuous improvement
channel integration

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2
Q

explain the 7 primary concerns and objectives of lean production

A
waste reduction
lean supply chain relationships
lean layouts
inventory & setup time reduction
small batch scheduling
continuous improvement
workforce empowerment
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3
Q

what does the Toyota Production System have to do with JIT and lean production?

A

originally created as Toyota Production System (TPS)

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4
Q

how is lean thinking associated with SCM?

A

cross-training

quickly moving products in the production system

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5
Q

what are the seven wastes?

A
overproducing
waiting
transportation
over-processing
excess inventory
excess movement
scrap and rework
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6
Q

what are the Five-Ss?

A
Sort
Set in order
Sweep
Standardize
Self-discipline
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7
Q

advantages of making small, frequent purchases from just a few suppliers

A

reduce average inventory levels

develop lean supply chain relationships

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8
Q

why should lean layouts be visual?

A

makes it easy for operators at one processing center to monitor work at other centers

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9
Q

what are manufacturing cells?

A

process similar parts or components saving duplication of equipment & labor

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10
Q

why are manufacturing cells u-shaped?

A

to facilitate easier operator & material movements

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11
Q

why are reducing lot sizes and increasing setups common practices in most lean production settings?

A

smoother running org with less inventory investment

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12
Q

what are kanbans ?

A

small production batches

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13
Q

why are kanbans used?

A

they generate demand for parts at all stages of production creating a “pull” system

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14
Q

what is kaizen?

A

continuous approach to reduce process, delivery & quality problems

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15
Q

why is kaizen important?

A

reduce machine breakdown, setup, & internal quality problems

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16
Q

what is the linkage between lean systems and environmental sustainability?

A

reduce the cost of environmental mngt which leads to improved environment performance

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17
Q

origins of Six Sigma

A

pioneered by Moto in 1987

a statistics based decision making framework designed to make significant quality improvements in value adding processes

18
Q

describe the lean Six Sigma approach

A

both use

  • high quality input materials, WIP, and finished goods
  • continuous improvement (Kaizen)
19
Q

Baldrige Award seven performance categories

A
Leadership
strategic planning
customer & market focus
information & analysis
HR focus
process mngt
business results
20
Q

what are the two most used ISO standards?

A

ISO 9000

IS0 14000

21
Q

define flowcharts

A

define

22
Q

define run charts

A

measure

23
Q

define pareto charts

A

presenting data in an organized fashion, indicating process problems from most to least severe

24
Q

define checksheets

A

determine frequencies for specific problems

25
Q

define cause and effect diagrams (fishbone or ishikawa)

A

used to aid in brainstorming & isolating the causes of a problem

26
Q

define opportunity flow diagrams

A

annotated boxes representing process to show the flow of products or customers - improve

27
Q

define control charts

A

to monitor process variability

28
Q

statistical process control

A

natural & assignable variations

variable & attribute data

29
Q

DMAIC

A
define
measure
analyze
improve 
control
30
Q

ISO 9000

A

quality cert. standards

31
Q

ISO 14000

A

environmental cert. standards

32
Q

DMAIC define

A

identify service or product requirements critical for customer satisfaction

33
Q

DMAIC measure

A

prep a data collection plan. determine what to measure for each process gap and how to measure

34
Q

DMAIC analyze

A

process analysis. use pareto charts and fishbone diagrams to identify root causes of the defects

35
Q

DMAIC improve

A

design improvement plan. remove the causes of process variation by implementing plan

36
Q

DMAIC control

A

monitor the process to assure that performance levels are maintained

37
Q

def. natural variations

A

expected and random ( cant control)

38
Q

def. assignable variations

A

have a specific cause (can control)

39
Q

def. variable data

A

continuous (ex. weigt)

40
Q

def. attribute data

A

indicate some attribute such as color & satisfaction, or beauty

41
Q

Juran’s Way

A

quality planning, control, improvement