Ch 8 Process Management Flashcards

1
Q

why is lean production important? pick 3

A

reduction of waste
continuous improvement
channel integration

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2
Q

explain the 7 primary concerns and objectives of lean production

A
waste reduction
lean supply chain relationships
lean layouts
inventory & setup time reduction
small batch scheduling
continuous improvement
workforce empowerment
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3
Q

what does the Toyota Production System have to do with JIT and lean production?

A

originally created as Toyota Production System (TPS)

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4
Q

how is lean thinking associated with SCM?

A

cross-training

quickly moving products in the production system

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5
Q

what are the seven wastes?

A
overproducing
waiting
transportation
over-processing
excess inventory
excess movement
scrap and rework
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6
Q

what are the Five-Ss?

A
Sort
Set in order
Sweep
Standardize
Self-discipline
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7
Q

advantages of making small, frequent purchases from just a few suppliers

A

reduce average inventory levels

develop lean supply chain relationships

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8
Q

why should lean layouts be visual?

A

makes it easy for operators at one processing center to monitor work at other centers

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9
Q

what are manufacturing cells?

A

process similar parts or components saving duplication of equipment & labor

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10
Q

why are manufacturing cells u-shaped?

A

to facilitate easier operator & material movements

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11
Q

why are reducing lot sizes and increasing setups common practices in most lean production settings?

A

smoother running org with less inventory investment

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12
Q

what are kanbans ?

A

small production batches

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13
Q

why are kanbans used?

A

they generate demand for parts at all stages of production creating a “pull” system

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14
Q

what is kaizen?

A

continuous approach to reduce process, delivery & quality problems

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15
Q

why is kaizen important?

A

reduce machine breakdown, setup, & internal quality problems

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16
Q

what is the linkage between lean systems and environmental sustainability?

A

reduce the cost of environmental mngt which leads to improved environment performance

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17
Q

origins of Six Sigma

A

pioneered by Moto in 1987

a statistics based decision making framework designed to make significant quality improvements in value adding processes

18
Q

describe the lean Six Sigma approach

A

both use

  • high quality input materials, WIP, and finished goods
  • continuous improvement (Kaizen)
19
Q

Baldrige Award seven performance categories

A
Leadership
strategic planning
customer & market focus
information & analysis
HR focus
process mngt
business results
20
Q

what are the two most used ISO standards?

A

ISO 9000

IS0 14000

21
Q

define flowcharts

22
Q

define run charts

23
Q

define pareto charts

A

presenting data in an organized fashion, indicating process problems from most to least severe

24
Q

define checksheets

A

determine frequencies for specific problems

25
define cause and effect diagrams (fishbone or ishikawa)
used to aid in brainstorming & isolating the causes of a problem
26
define opportunity flow diagrams
annotated boxes representing process to show the flow of products or customers - improve
27
define control charts
to monitor process variability
28
statistical process control
natural & assignable variations | variable & attribute data
29
DMAIC
``` define measure analyze improve control ```
30
ISO 9000
quality cert. standards
31
ISO 14000
environmental cert. standards
32
DMAIC define
identify service or product requirements critical for customer satisfaction
33
DMAIC measure
prep a data collection plan. determine what to measure for each process gap and how to measure
34
DMAIC analyze
process analysis. use pareto charts and fishbone diagrams to identify root causes of the defects
35
DMAIC improve
design improvement plan. remove the causes of process variation by implementing plan
36
DMAIC control
monitor the process to assure that performance levels are maintained
37
def. natural variations
expected and random ( cant control)
38
def. assignable variations
have a specific cause (can control)
39
def. variable data
continuous (ex. weigt)
40
def. attribute data
indicate some attribute such as color & satisfaction, or beauty
41
Juran's Way
quality planning, control, improvement