Ch. 8 Communication Flashcards
Communications
The evoking of a shared or common meaning in another person.
Interpersonal Communication
Communication between two or more people in an organization.
Communicator
The person originating a message.
Encode
To convert information into a form that may be transmitted.
Message
The thoughts and feelings that the communicator is attempting to elicit in the receiver.
Transmit
The way that an encoded message is conveyed to another.
Receiver
The person receiving a message.
Decode
To interpret a message that has been received.
Feedback
Information fed back that completes two-way communication.
Language
The words, their pronunciation, and the methods of combining them used and understood by a group of people.
Data
Uninterpreted and unanalyzed facts.
Information
Data that have been interpreted, analyzed, and have meaning to a user.
Richness
The ability of a medium or channel to elicit or evoke meaning in the receiver.
Reflective Listening
A skill intended to help the receiver and communicator clearly and fully understand the message sent.
Two-way Communication
A form of communication in which the communicator and receiver interact.
One-way Communication
Communication in which a person sends a message to another person and no feedback, questions, or interaction follows.
Barriers to Communication
Aspects of the communication content and context that can impair effective communication in a workplace.
Gateways to Communication
Pathways through barriers to communication and antidotes to communication problems.
Information Overload
When information provided exceeds our limited capacity for absorbing, sorting, and using it.
Culture
The pattern of values, beliefs, and behaviours shared by a group.
Ethnocentricity
The habit of judging other cultures by the standards of our own.
Jargon
Refers to words or expressions used by a group that have special or unique meanings.
Defensive Communication
Communication that can be aggressive, attacking, and angry, or passive and withdrawing.
Non-defensive Communication
Communication that is assertive, direct, and powerful.
Subordinate Defensiveness
Characterized by meek, submissive, and passive behaviour.
Dominant Defensiveness
Characterized by aggressive and offensive behaviour.
Passive-aggressive Behaviour
Defensive behaviour that begins as subordinate defensiveness, but ends as dominant defensiveness.
Power Play
Manipulating others through direct use of power.
Labelling
Using labels out of context to affect how another is perceived.
Misleading
Deliberately providing inaccurate information in order to manipulate.
Hostile Jokes
Passive-aggressive tactic used to mask aggression.
Nonverbal Communication
All elements of communication that do not involve words.
Kinesics
The study of gestures, facial expressions, head movement, eye contact, and posture.
Paralanguage
nonverbal variations in speech, such as pitch, volume, tempo, and tone.
Proxemics
The study of an individual’s use of space in communication.
Digital Native
Someone who has grown up in a digitally connected world
Echo Chamber
When individuals consume digital content that conforms to their already-held opinions.
Trolling
Posting deliberately provocative material with the aim of eliciting a negative response.
Flaming
Making excessively rude or provocative comments through digital communication.
Information Communication Technology
Technologies, such as e-mail, voice mail, teleconferencing, and wireless access, which are used for interpersonal communication.
Asynchronous
Not coordinated in time.
