Ch. 4 Emotions, Attitudes, and Ethics

Question 1

Emotions

Answer 1

Mental states that typically include feelings, physiological changes, and the inclination to act.

Question 2

Emotional Labour

Answer 2

The need to manage emotions in order to perform one’s job effectively.

Question 3

Emotional Dissonance

Answer 3

Conflict between what a person feels and what the person is expected to express.

Question 4

Emotional Intelligence

Answer 4

The ability to understand and manage of emotions in oneself and others.

Question 5

Emotional Display Rules

Answer 5

Expectations regarding what emotions are appropriate to express in specific situations.

Question 6

Emotional Contagion

Answer 6

A process through which one person’s emotions and related behaviours elicit similar emotions in others.

Question 7

Attitude

Answer 7

A set of emotions, beliefs and behaviours expressed when we evaluate a person or an object.

Question 8

Affect

Answer 8

The emotional component of an attitude.

Question 9

Cognition

Answer 9

The process of understanding through thought, experience, and the senses.

Question 10

Social Learning

Answer 10

The process of deriving attitudes from family, peer groups, and culture.

Question 11

Cognitive Dissonance

Answer 11

A state of tension that is produced through conflict between attitudes and behaviour.

Question 12

Job Satisfaction

Answer 12

A pleasurable or positive emotional state resulting from the appraisal of one’s job or job experiences.

Question 13

Organizational Citizenship Behaviour

Answer 13

Behaviour that is above and beyond the call of duty.

Question 14

Workplace Deviance Behaviour

Answer 14

Counterproductive behaviour that violates organizational norms and harms others or the organization.

Question 15

Organizational Commitment

Answer 15

The strength of an individual’s identification with an organization.

Question 16

Affective Commitment

Answer 16

The type of organizational commitment that is based on an individual’s desire to remain in an organization.

Question 17

Continuance Commitment

Answer 17

The type of organizational commitment that is based on the fact that an individual cannot afford to leave.

Question 18

Normative Commitment

Answer 18

The type of organizational commitment that is based on an individual’s perceived obligation to remain with an organization.

Question 19

Ethical Behaviour

Answer 19

Acting in ways consistent with one’s personal values and the commonly held values of the organization and society.

Question 20

Values

Answer 20

Enduring beliefs that a specific behaviour or end state of existence is preferable.

Question 21

Cognitive Moral Development

Answer 21

The process of moving through stages of maturity in terms of making ethical decisions.

Question 22

ABC Model

Answer 22

affect, behavioural intentions, and cognition