Ch 7 Leaders, Followers and Teamwork Flashcards
Situational awareness in a team environment requires activating a ________: asking for input, requesting updates, and checking in with each individual
feedback loop
Leaders can achieve shared understandings by asking team members to:
restate the specific goal or objective
The behaviors of delegating authority, taking responsibility, and ____________ are related, particularly in the context of the small, high-performance team
gaining commitment
When leaders ___________ they must accept the risk that the mission objectives may not be carried out exactly like they had envisioned and team members may take extra time or make mistakes.
delegate authority,
To delegate successfully leaders should: clearly state the end result that is desired. Give the delegate the resources he needs to accomplish the task safely. Determine whether the individual delegated the task will need __________.
guidance
_______ are opportunities for leaders to learn about their team, abilities, and the limits of their knowledge.
Mistakes
The leader should assume responsibility for the error, own it as a team failure, and ensure that the team learned from it by engaging in a thorough _________
debriefing
Followers who feel an _________ and who are dedicated to the relationship function a high level.
obligation to team success
Good followers help the leader by providing inputs that allow for a ___________.
dynamic situational assessment
______ is conducting by soliciting continual feedback from all relevant input sources, particularly other team members and those involved in front-line operations
Dynamic situational assessment
_________ are the blind spots that follow them around as they operate in “normal” mode
Leaders’ limitations
Smart leaders understand that their responsibility is the ____________
safe functioning of their team
Leaders demonstrate effective behavior to their team when they clarify, probe, and actively engage in communication with the goal of reaching a __________
shared understanding.
___________ will continue to be a major cause of incident failures, mistakes, and tragic outcomes.
Miscommunication
_______ is a crucial skill that includes diplomacy and the ability to find common ground
Relationship management
_________ is about how a leader resolves his or her own personal conflicts and manages his or her feelings when confronted
Diplomacy
Strong initial emotions last for approximately _________ before they begin to dissipate
90 seconds
The leadership/ followership relationship is sustained when __________
leaders meet the followers’ needs
Assertive communications for followers involves the following steps:
Gain the person’s attention.
State your intention, your concern, and your emotional response.
State the problem as you see it.
Offer a proposed alternative action.
Request feedback.
Any _________ to a decision should be done in an assertive in respectful way
challenge
The root causes of communication failure between followers and leaders can often be traced to barriers caused by the perception of _________
incompetence and loss of dignity
Leaders who understand the strengths of every follower are more successful in achieving _________, and they also provide a safer environment with better decision-making, and followers who know their team members well can capitalize on each other’s strengths and compensate for any weaknesses.
team goals
The most valuable followers in a team are the __________, Those who are able to keep their ego in check and who strive to maintain and further develop their skill set
lifelong learners
_____ never question or contribute. Go along with anything. They sit quietly on the side, show up when told to. He was criticized in the past for speaking up.
Sheep
_________ make decisions based on whatever the leader says, he is the official deputy.
Yes people
__________ are bright and critical thinkers, yet often withhold information because of anger or unresolved conflict with crewmembers or the leader.
Alienated followers
___________ are active without being “yes people” and are not afraid to speak up and challenge a decision.
Effective followers
____________ are both critical thinkers
Alienated and effective followers
_________ can be a constructive and refreshing experience. It is how old ways of doing things are challenged and new procedures shaped.
Antiauthority behavior
_________ manifests in small rule violations as well as large ones, it is seen in people who don’t wear seatbelts.
invulnerable behavior
_______ is a sign that the team member has given up. One of the most common reason is resistance to change.
Resignation
_____ is a behavior that is extraordinarily common in emergency services. This is the treating accuracy and safety for speed behavior.
Pressing
used to define behavioral attributes that are associated with people who need to show off or demonstrate that they are better than others.
Airshow syndrome
Team members must be committed to the team and its mission, and leaders earn team member commitment through ____________
delegation, empathy, understanding, and mentoring.
Leaders can reward effective followers by giving them ____________
progressive responsibility
