Ch 2 Organizational Story and Culture

Question 1

________ are the stories people tell themselves, become people’s reality and help them define what to do and how to do it

Answer 1

Narratives

Question 2

Nothing is more important to ________ then the stories that are associated with past events, personal behaviors, and future plans.

Answer 2

Organizational culture

Question 3

A state of mental tension that exists when a person simultaneously holds for hears ideas, attitudes, or beliefs that are psychologically inconsistent or contradictory

Answer 3

Cognitive dissonance

Question 4

________ is driven by a person’s perceptions of events and buy their inability sometimes to face what really occurred

Answer 4

Story

Question 5

________ training has proven to provide the best environment for cognitive learning during complex events

Answer 5

High-fidelity

Question 6

A process in which every conceivable factor that could have affected the outcome is analyzed

Answer 6

Systemic cause analysis (SCA)

Question 7

________ is providing clarification and also questioning the relevance of the story

Answer 7

Debunking

Question 8

CRM is the________of the structure where the organizational culture is the foundation

Answer 8

framework

Question 9

__________ recognize anything could happen and no one can write rules to cover every possible situation

Answer 9

Unknown unknowns

Question 10

When a team must make quick decisions in which they trade accuracy for speed, it is proven that ________ are what the team members remember

Answer 10

stories

Question 11

A process in which every conceivable factor that could have affected the outcome is analyzed.

Answer 11

Systemic cause analysis (SCA)

Question 12

Systemic cause analysis (SCA)…

After each factor is identified, a ________ is used to trace back every decision, equipment issue, training plan, or other influence that could have plausibly affected the outcome

Answer 12

regression model

Question 13

Any system that directs attention toward analyzing systemic issues, training, human factors, and environmental influence along with behavior is better than one that focuses solely on_______

Answer 13

operator error

Question 14

_________ are 2 of the most common causes that lead to failure of the CRM programs

Answer 14

Faulting error & ignoring organizational story

Question 15

The first method of managing stories is to let all personnel know _________ related to how they treat each other.

Answer 15

organizational expectations

Question 16

______ is also an opportunity to discuss how everyone has a different context from which they operate.

Answer 16

Debunking

Question 17

When trading accuracy for speed, ________ will determine whether the trade-off was worthwhile

Answer 17

knowing the outcome

Question 18

_____ is heavily influenced by stories associated with past events, personal behaviors, and future plans

Answer 18

Organizational culture