Ch 2 Organizational Story and Culture Flashcards

1
Q

________ are the stories people tell themselves, become people’s reality and help them define what to do and how to do it

A

Narratives

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2
Q

Nothing is more important to ________ then the stories that are associated with past events, personal behaviors, and future plans.

A

Organizational culture

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3
Q

A state of mental tension that exists when a person simultaneously holds for hears ideas, attitudes, or beliefs that are psychologically inconsistent or contradictory

A

Cognitive dissonance

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4
Q

________ is driven by a person’s perceptions of events and buy their inability sometimes to face what really occurred

A

Story

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5
Q

________ training has proven to provide the best environment for cognitive learning during complex events

A

High-fidelity

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6
Q

A process in which every conceivable factor that could have affected the outcome is analyzed

A

Systemic cause analysis (SCA)

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7
Q

________ is providing clarification and also questioning the relevance of the story

A

Debunking

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8
Q

CRM is the________of the structure where the organizational culture is the foundation

A

framework

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9
Q

__________ recognize anything could happen and no one can write rules to cover every possible situation

A

Unknown unknowns

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10
Q

When a team must make quick decisions in which they trade accuracy for speed, it is proven that ________ are what the team members remember

A

stories

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11
Q

A process in which every conceivable factor that could have affected the outcome is analyzed.

A

Systemic cause analysis (SCA)

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12
Q

Systemic cause analysis (SCA)…

After each factor is identified, a ________ is used to trace back every decision, equipment issue, training plan, or other influence that could have plausibly affected the outcome

A

regression model

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13
Q

Any system that directs attention toward analyzing systemic issues, training, human factors, and environmental influence along with behavior is better than one that focuses solely on_______

A

operator error

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14
Q

_________ are 2 of the most common causes that lead to failure of the CRM programs

A

Faulting error & ignoring organizational story

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15
Q

The first method of managing stories is to let all personnel know _________ related to how they treat each other.

A

organizational expectations

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16
Q

______ is also an opportunity to discuss how everyone has a different context from which they operate.

A

Debunking

17
Q

When trading accuracy for speed, ________ will determine whether the trade-off was worthwhile

A

knowing the outcome

18
Q

_____ is heavily influenced by stories associated with past events, personal behaviors, and future plans

A

Organizational culture