CH 7 Flashcards
partner role
share responsibility for results
coach role
help client clarify and set goals, positive motivation and implement effective plans
reflective observer role
feeding back observations and impressions
hands on expert role
most responsibility of producing good results
push skills
better advocate or promoter of POV
pull skills
understand the other persons agenda through questioning and listening and results in effectively meeting their needs
level 1 (3 levels of listening)
internal level
listen to words but only focuses on what it means to them
level 2 (3 levels of listening)
coaching occurs
sharp focus on the other person
directed at the speaker
level 3 (3 levels of listening)
listens at ‘360 degrees’
listen and aware of everything around them
openness (5 factor model)
appreciation for art, emotion, adventure, curiosity
conscientiousness (5 factor model)
show self discipline, aim for achievement
extroversion (5 factor model)
energy, positive
agreeableness (5 factor model)
compassionate, cooperative rather than suspicious
neuroticism (5 factor model)
experience unpleasant emotions, anger, anxiety, depression
