CH 1 Flashcards
3 stages of consulting process
1) initiate client contact
2) develop contract parameters
3) deliver promise
Initiate Client Contact
leads to the Proposal
Develop contract Parameters
Agree what should be done
Deliver Promise
Implement Program
GENERAL MANAGEMENT
Competitive business environment analysis
International growth strategies
Development of Vision and Mission Statements
What business is client in?
What business should they be in?
PERSONNEL DEVELOPMENT
Training
Recruitment
Compensation Systems
MARKETING
Strategic Planning for future markets
Includes new market entry strategies
Product Innovation
Managing the 5 “P”s
Increasing revenueOPERATIONAL IMPROVEMENT
Physical Structure Manufacturing systems Information systems Decision methods Work design Integration of Technology and Human Input
helping to improve cost structure through improvements in efficiency and effectiveness
FINANCIAL GROWTH AND RISK MGT
Administration
Internal Control Systems
Funds sourcing and management
GENERALIST
Diagnostician
Apply mgt fundamentals to solve problems
(Eg. Strategic planning, Financial risk mgt, International growth strategy)
Fixes one or more of 4 pillars of business
SPECIALIST
Along Business Functional lines
(Eg. Market Research such as focus groups)
Along Technology
(Use of Laser scanning to measure thickness of material such as steel plate for Quality Control)
Along Industry lines
(Automotive Industry in North America)
Process
“Psychiatrists”
Puts client org through process of questions and research to develop solution
Utilizes client org skills and strengths in combination with those from consultant
“Facilitator
Content
“Specialist surgeon”
Takes direct action to verify cause of problem
Makes recommendation from own knowledge base
Database provider
intermediate clients
members of organization who become involved in consulting project
primary clients
people who have identified the problem or issue the consultant has been called in to address and most likely be affected by it
