CH 5

Question 1

rational aspect

Answer 1

logical evaluation of problem

Question 2

cognitive aspect

Answer 2

managers use cognitive style and strategy

Question 3

political aspect

Answer 3

different techniques in problem solving of individuals and factional groups within organization

Question 4

aim

Answer 4

overall goal

Question 5

mission

Answer 5

mission statement of what the firm offers, to whom, the marketplace and its ethical values

Question 6

objectives

Answer 6

provides details of how the aim/ goals will be made into reality

Question 7

actions

Answer 7

following through

Question 8

outcomes

Answer 8

made possible if objectives are achieved

Question 9

six sigma

Answer 9

to increase profitability by reducing defects in manufacturing and services

Question 10

define (six sigma)

Answer 10

understanding the real problem and its causes

Question 11

measure (six sigma)

Answer 11

what measured to be used to collect data to use as a benchmark

Question 12

analyze (six sigma)

Answer 12

asses what’s wrong with current process and what you need to do to improve

Question 13

improve (six sigma)

Answer 13

implementation plan to improve processes

Question 14

control (six sigma)

Answer 14

final phase

hands control back to process owner in client company

Question 15

DMADV

Answer 15

define
measure
analyze 
design
verify