Ch. 7 Flashcards
Transforming resources into goods and services
Process strategy
What type of process is used for producing each of the following products? beer, Toyota automobiles, motorcycles, Big Macs.
Product Focus, Repetitive, Repetitive, Repetitive
What is the objective when choosing a process strategy?
To create a process that can produce products that meet customer requirements within cost and other managerial constraints.
What process strategy is used in the vast majority of global production?
Process Focus
What is another term for facilities that are process focused and oriented low-volume, high-variety production?
Job shops
A job shop an example of what type of process?
Process Focus
Parts or components of a product previously prepared, often in a continuous process.
Module
What production process often uses modules?
Repetitive focus.
What are the four common types of processes?
Process focus, repetitive focus, product focus, and mass customization.
What industry is most likely to have low equipment utilization?
Process Focus
What are characteristics of products commonly produced in product-focused processes?
High volume, but low variety products.
What products are likely to be assembled on a repetitive process line?
Autos, motorcycles, home appliances.
What process strategy is used in a typical Hospital?
Process focus
What are the similarities between process focus and mass-customization strategies?
Product flexibility
High fixed costs and low variable costs are typical of which process strategy?
Product Focus
What production approach does Harley Davidson use?
Repetitive
What phrases best describe a product focus strategy?
Continuous Processes
What phrases best describe a process focus strategy?
Intermittent Processes
What phrases best describe a repetitive focus strategy?
Assembly line
In terms of production quantity, what is the meaning of the term crossover point?
Point where total cost of the processes changes.
What is mass customization?
Rapid low cost production that caters to constantly changing unique customer desires.
What are major challenges of of high-volume build-to-order production processes?
Product design, process design, inventory management, tight schedules, and responsive partners.
What does a crossover chart for process selection focus upon?
Costs of volumes for more than one process.
Helps managers understand how to add value I the flow of material and information through the entire production process.
Value stream mapping
What is a fundamental difference between a process chart and a flowchart?
Flowchart uses drawings to analyze movement of people or materials while process charts use symbols.
What is the purpose of service blueprinting?
Focus on the customer and the provider’s interaction with the customer.
What is a drawing of the movement of material, product, or people called?
Flowchart
What is a special form of time-function mapping that goes beyond the organization into its supply chain called?
Process mapping
What are the five major tools of process analysis and design?
Flowchart, Time-function mapping, value stream mapping, process charts, and blueprints.
What are common strategies for improving productivity in services?
Separation, Self-service, postponement, focus modules, automation, scheduling, and training.
What should the operations manager focus on in mass service and professional service?
Human resource
What is an example of the postponement strategy for improving service productivity?
Toyota installing unique interior modules late in the production process.
What are major advantages of a flexible manufacturing systems?
Produces low volume but high variability and is very flexible.
What are the major components of computer-integrated manufacturing (CIM)?
Inventory control, warehousing, and shipping.
What are the nine areas of technology that enhance production and productivity?
Computer numerical control, automatic identification system, radio frequency identification, vision systems, robot, automated storage and retrieval system, automated guided vehicle, flexible manufacturing system, computer-integrated manufacturing.
What are characteristic(s) of process redesign?
The fundamental rethinking of business processes to bring about dramatic improvements in performance.
What are the two basic types of production systems?
Intermittent production systems and continuous production systems
What type of process would a paper mill be most likely to use?
Process focus
A series of actions or steps taken in order to achieve a particular objective. A sequence of interdependent and linked procedures, which, at every stage, consume one or more resources
Process
Fundamental rethinking of business processes to bring about dramatic improvements in performance.
Process redesign
