CH 6 Project management and HRM advice Flashcards

1
Q

When do most people identify the project failed?

A

At the end of the original schedule.

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2
Q

What percentage were satisfied with the system?

A

86%

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3
Q

What percentage viewed the project as a success?

A

60%

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4
Q

What are the project management phases?

A

Initiation
Work Breakdown
Project Execution
Project Close-out

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5
Q

What’s developed during the initiation phase?

A

Project concept - Describes key stakeholders, right questions are asked.
Proposal/scope - Objectives and performance targets.
Budget and timeline must be approved by top management.

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6
Q

What is identified during the work breakdown phase?

A
  1. work to be performed.
  2. Work breakdown structure (WBS)
  3. Work packages
  4. Time order of activities, tasks, and jobs.
  5. Monitoring points
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7
Q

What occurs during the third phase (Project execution phase)?3

A
  1. Project tracking
  2. Periodic progress reports
  3. 5 Key Factors are assessed
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8
Q

What are the 5 key factors that are assessed during the project execution phase?

A
  1. Schedule
  2. Budget
  3. Open issues
  4. Risks
  5. Communication
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9
Q

What’s involved in the final phase of project close out?4

A

Implementation
Evaluation
Documentation
Maintenance

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10
Q

What are the activities and goals of project close out?

A
  1. Accepting the project’s products
  2. Completing the post implementation evaluation report (PIER)
  3. Disbursing resources
  4. Conduction a lesson learned session
  5. Completing and archiving project records
  6. Recognizing outstanding achievement
  7. Celebrating project success.
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11
Q

What other processes are businesses adopting in pursuit of quality processes?

A

6 Sigma

DMAIC

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12
Q

What tools do project management use?

A

PERT
CPR
Gantt Charts

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13
Q

What are the benefits of PM tools? 8

A
  1. Ident all project activities
  2. Establishes a schedule for task/phase completion
  3. clear controls for scope creep and phase containment
  4. allows for scenario analysis
  5. includes major and minor project milestones
  6. captures assignment of resources and costs
  7. support budget planning and shows deviation
  8. graphical tool to support cross-functional dialogue
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14
Q

IT Factors that affect PM success. 5

A
  1. Solve the right problem - IT work based on what they think users want.
  2. Engage the right people - IT doesn’t know HR challenges.
  3. Choose a PM who understands the wide scope and inter-connectivity of the HR function
  4. Plan the implementation as change management
  5. Successful PM is staying on top of time, cost, scope
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15
Q

What is one important task for the steering committee?

A

Develop the project charter

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16
Q

What does the project charter do?12

A
  1. Makes a case for implementation
  2. shows connection to organizational goals and strategies
  3. Has a plan for end users involvement and participation
  4. provides identification of project scope
  5. identifies additional expertise that might be available
  6. Provides a training plan
  7. Explains agreed on decision making process
  8. Process for customization requests review
  9. PM methods used
  10. Defines reporting requirements
  11. Identifies deliverables
  12. Defines political relationships of importance to project success.
17
Q

What makes the project successful - charts or people?

A

People.

18
Q

What is project creep?

A

The enlargement of the original boundaries of the project as defined in the project charter.

19
Q

Why does project creep happen?

A
  • if a major aspect of the project was omitted in early planning
20
Q

How can project creep be contained?

A

Effective communication within the project team as well as the entire org on updates on progress and the definition of the project charter.

21
Q

Who should be on the implementation team?

A

HR, IT, sometimes outside consultants, reps from each functional departments, sr. management as leader.

22
Q

What are the main barriers to success?6

A
  1. lack of management contribution
  2. inadequate allocation of resources
  3. project team instability
  4. politics
  5. Inadequate control/contribution from HR
  6. Lack of planned approach to testing, training & conversion - data migration
23
Q

What are the critical success factors? 5

A
  • Top management support
  • ongoing & open communication
  • Conductive org. culture
  • Project champions
  • effective project control and monitoring
24
Q

What are some elements of an environment for motivation?

A

Rewards and recognition

Engaging, communicative PM.