Ch 6 - Motivating employees Flashcards

1
Q

Why do people work

A

Money
Status
Esteem needs
Social needs

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2
Q

Benefits of motivated employees

A
Output 
Absenteeism
Strikes 
Willingness to accept change
Turnover

TACOS

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3
Q

Maslow’s hierarchy

A

Physiological, security, social, esteem and self-actualization needs

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4
Q

Physiological needs

A

Basic human needs, food, shelter, etc

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5
Q

Security needs

A

Protection against danger and poverty

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6
Q

Social needs

A

Feel a sense of belonging to a team

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7
Q

Esteem needs

A

Status, recognition and independence

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8
Q

Self actualization needs

A

Succeeding to your full protentional

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9
Q

F.W Taylor’s theory

A

Only money motivates employees.

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10
Q

H. Hertzberg’s motivation theory

A

2 factors: Hygiene needs and motivators

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11
Q

What are hygiene needs

A

Essential needs

Working conditions 
Relationships with others 
Job security 
Salary 
Company policies and administration 
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12
Q

Motivator

A

Seek personal growth

Mental health and personal growth
Recognition 
Achievement 
Promotion
Challenging work

MC RAP

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13
Q

Financial methods of motivation

A
Wages
Salaries
Bonuses
Commissions 
Profit sharing 
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14
Q

Non-financial methods of motivation

A

Job rotation
Job enrichment
teamwork
training
promotion
autonomous work groups

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15
Q

Time-rate

A

Wages calculated by time put in not output (Quality or quantity don’t matter)

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16
Q

Piece-rate

A

Wages calculated by output not time-rate (Quality doesn’t matter)

17
Q

Salaries

A

Paid monthly

No overtime

18
Q

Bonuses

A

Large sum of money at the end of the year.

May be expected every year and could lead to disappointment

19
Q

Commission

A

Payment relative to number of sales made

Creates competition between staff and may stress them out.

20
Q

Profit sharing

A

Portion of the company profits are paid to the employees

No profits/less profits may lead to disappointment

21
Q

Job rotation

A

Keeps employee interested and provides a challenge

The quality of products may go down

22
Q

Job enrichment

A

enhancing the job via new responsibilities/skills which creates a challenge
makes the employee feel more trusted

disadv
may cost more to train to do those tasks
in the short term quality of those tasks may go down
employee may feel like work is being dumped on them - demotivating if too much

23
Q

Teamwork

A

Sense of belongingness

disdav
some employees pref to work alone
could cause conflicts in decision making + friction in the workplace

24
Q

Training

A

Improving the skills an employee has

costs money to the firm - more adv disadv in ch 8

25
Q

Promotion

A

Recognition - boost self confidence

motivate employees to work towards a goal

demotivating if they passed up multiple times