Ch 6 - Motivating employees Flashcards
Why do people work
Money
Status
Esteem needs
Social needs
Benefits of motivated employees
Output Absenteeism Strikes Willingness to accept change Turnover
TACOS
Maslow’s hierarchy
Physiological, security, social, esteem and self-actualization needs
Physiological needs
Basic human needs, food, shelter, etc
Security needs
Protection against danger and poverty
Social needs
Feel a sense of belonging to a team
Esteem needs
Status, recognition and independence
Self actualization needs
Succeeding to your full protentional
F.W Taylor’s theory
Only money motivates employees.
H. Hertzberg’s motivation theory
2 factors: Hygiene needs and motivators
What are hygiene needs
Essential needs
Working conditions Relationships with others Job security Salary Company policies and administration
Motivator
Seek personal growth
Mental health and personal growth Recognition Achievement Promotion Challenging work
MC RAP
Financial methods of motivation
Wages Salaries Bonuses Commissions Profit sharing
Non-financial methods of motivation
Job rotation
Job enrichment
teamwork
training
promotion
autonomous work groups
Time-rate
Wages calculated by time put in not output (Quality or quantity don’t matter)
Piece-rate
Wages calculated by output not time-rate (Quality doesn’t matter)
Salaries
Paid monthly
No overtime
Bonuses
Large sum of money at the end of the year.
May be expected every year and could lead to disappointment
Commission
Payment relative to number of sales made
Creates competition between staff and may stress them out.
Profit sharing
Portion of the company profits are paid to the employees
No profits/less profits may lead to disappointment
Job rotation
Keeps employee interested and provides a challenge
The quality of products may go down
Job enrichment
enhancing the job via new responsibilities/skills which creates a challenge
makes the employee feel more trusted
disadv
may cost more to train to do those tasks
in the short term quality of those tasks may go down
employee may feel like work is being dumped on them - demotivating if too much
Teamwork
Sense of belongingness
disdav
some employees pref to work alone
could cause conflicts in decision making + friction in the workplace
Training
Improving the skills an employee has
costs money to the firm - more adv disadv in ch 8
Promotion
Recognition - boost self confidence
motivate employees to work towards a goal
demotivating if they passed up multiple times
