CH 5: Performance Measurement Flashcards
What are the 7 common performance measurement?
- Criterion Data
- Employee development
- Motivation/ satisfaction
- Rewards
- Transfer
- Promotion
- Layoff
How is Criterion Data used in performance measurement?
-Correlation of individual’s performance data w/ test data to determine if the tests predicts successful performance
How is Employee Development used in performance measurement?
-Employers designing series of training modules for employee to improve weaknesses & build upon strengths
How is Motivation/ Satisfaction used in performance measurement?
-via setting appropriate performance standards, evaluating employees’ success & giving employees feedback to the extent that they’re meeting those standards
How is Rewards used in performance measurement?
-Employee comparisons to determine how to distribute rewards (salary increases & bonuses)
How is Transfer used in performance measurement?
-Employers can use profile of performance abilities=see which employee is better suited for a transfer from job family or job title
How is Promotion used in performance measurement?
-Employers can use performance capabilities to determine promotions
How is Layoff used in performance measurement?
-Employees w/ the lowest performance would be most likely to be laid off first
What are Objective Performance Measures?
-A quantitative count of the results of work= sales, volume, complaint letters, output
What did Heneman discover the correlation to be between supervisory ratings and Objective Performance Measures?
a low correlation of +.20
What did Bommer, Johnson, Rich, Podsakoff, & McKenzie find the correlation to be between supervisory ratings and Objective Performance Measures?
a higher correlation of +.36 bc they corrected sample size, range restriction, rater unreliability,
What are Judgemental Performance Measures?
-Evaluation made of the effectiveness of an individuals work behavior= supervisory ratings
Which type of performance measure is most likely to capture the complexities of work performance?
-Judgemental Performance Measures
What is Hands-on Performance Measurement?
-Type of measurement that requires an employee to engage in work-related tasks=simulations of central/critical pieces of work that involve single workers
What is Walk-through testing?
- Type of measurement that requires an employee to describe to the employer in detail about how to do a task
- Employee may also walk through facility & answer questions
What is performance management?
-System that emphasizes link between individual behavior & organizational strategies/goals by defining performance in the context of those goals
What are the 5 main differences between Performance Management & Performance Appraisal?
- P.M occurs more frequently & initiated by supervisor or subordinate
- P.M are developed by managers & employees who report to them
- P.M feedback occurs whenever its necessary
- In P.M the appraiser helps the employee understand how their behavior fits criteria & attempting to come to a shared meaning
- P.M role of appraisee=role of the appraiser
What are the 3 components of Performance Management?
- Definition of performance
- Actual measurement process
- Communication between supervisor & subordinate
Which component is Performance Appraisal most related to and how does this impact Performance Appraisal?
-It is more related to the measurement process but since it doesn’t have any other component, it makes performance appraisal one-sided
