Ch 4. The Interview

Question 1

Challenges of Note-Taking

Answer 1

Impedes eye contact
Shifts attention away from patient
Interruption of patient’s narrative flow
Impedes observation of nonverbal behaviour
Can be threatening during discussion of sensitive issues

Question 2

Stages of an interview

Answer 2

Introducing the interview (stage 1)
The working phase (stage 2)
Open-ended and closed questions

Question 3

Ten traps of interviewing

Answer 3

1. Providing false assurance or reassurance
   
   2. Giving unwanted advice
   3. Using authority
   4. Using avoidance language
   5. Engaging in distancing
   6. Using professional jargon
   7. Using leading or biased questions
   8. Talking too much
   9. Interrupting
   10. Using “why” questions

Question 4

How to assist the narrative

Answer 4

Facilitation
Silence
Reflection 
Empathy
Clarification
Confrontation
Interpretation
Explanation
Summary

Question 5

What is the difference between Vocal Action and Object cues

Answer 5

Vocal cues (and silence)
Action cues (posture, facial expression, gestures)
Object cues (clothes, jewellery, hair)