Ch. 4 Managing Change in the Organization

Question 1

change drivers (3)

Answer 1

1. new technology
2. competitors
3. forecasts

Question 2

stay as it is drivers (3)

Answer 2

1. complacency
2. fear
3. current skills

Question 3

Failure Factors for managing change (4)

Answer 3

1. Lack of consistent leadership
2. de-motivated staff kept in the dark
3. lack of capacity: budget cuts, short-term approach
4. lack of initiative to do something different

Question 4

Success Factors for managing change (4)

Answer 4

1. Pressure for change
2. Shared vision
3. Capacity for change
4. Action and performance

Question 5

the change grid (4)

Answer 5

deny - resist - explore - commit

Question 6

managing change in the organization (6)

Answer 6

1. communicate the threat of not changing
2. involve your team in the decision making process
3. minimise uncertainty
4. celebrate successes
5. keeping explaining the reasons
6. be as transparent as possible