Ch 4 Flashcards
What is the first leadership challenge presented in Chapter 4?
Developing a strategic/operational plan
Define a strategic/operational plan.
A comprehensive roadmap for an organization, outlining its goals, objectives, and action steps for achieving them.
What should a strategic/operational plan include?
- Mission statement
- Goals
- Objectives
- Action plan with assigned tasks and timelines
What is the second leadership challenge presented in Chapter 4?
Expanding the role of Emergency Medical Services
What challenges does the increasing demand for EMS present?
- Adapting and expanding capabilities
- Specialized training and skills maintenance
- Addressing perceptions of EMS within the organization
What is the third leadership challenge presented in Chapter 4?
Training personnel because of the many levels of diversification
What must leaders ensure regarding training?
Personnel are adequately trained to handle all types of emergencies.
What is the fourth leadership challenge presented in Chapter 4?
Developing personnel management skills
What skills are crucial for effective leadership in personnel management?
- Motivating personnel
- Mentoring personnel
- Handling grievances and conflicts fairly
What is the fifth leadership challenge presented in Chapter 4?
Operating effectively in an ever-changing environment
What qualities must leaders possess to operate effectively in a changing environment?
- Adaptability
- Conflict resolution skills
- Ability to navigate organizational complexities
What is the sixth leadership challenge presented in Chapter 4?
Adeptly using critical thinking and problem-solving approaches
How can leaders foster critical thinking within their organizations?
- Encouraging personnel to think beyond immediate situations
- Providing opportunities for development through exercises
What is the seventh leadership challenge presented in Chapter 4?
National Incident Management System (NIMS)
What must leaders ensure regarding NIMS?
Personnel are properly trained and organizations operate effectively within the NIMS framework.
What is the eighth leadership challenge presented in Chapter 4?
Diversification
What is required for fire service organizations to diversify their services?
- Identifying new areas of value
- New partnerships and funding sources
- Shift in organizational culture
What is the ninth leadership challenge presented in Chapter 4?
Creating ideas in a competitive environment
What must leaders be in a competitive environment?
Creative and innovative in developing new ideas to secure funding.
What is the tenth leadership challenge presented in Chapter 4?
Reengineering fire departments
What may be necessary to improve efficiency in fire departments?
Reorganizing and restructuring to adapt to changing demands.
What is the eleventh leadership challenge presented in Chapter 4?
Transitioning to a customer-service-oriented organization
What mindset shift is required for a customer-service orientation?
Focus on meeting the needs of the community.
True or False: Leaders must prioritize the needs of their communities.
True
