Ch 3 Flashcards
Where can future leaders be found in fire departments across the US?
Dispersed throughout all levels of the department
What is the recommended percentage of an employee’s time that administrators should dedicate to coaching and mentoring the top 20% of their employees?
80%
What is the primary responsibility of fire service leaders when providing career counseling to their personnel?
Outline a career blueprint that includes steps and timelines for the individual’s development
What type of leader can effectively work in different organizational settings and climates?
A chameleon-like leader
What is the most important factor to consider when approaching a conflict situation?
The specific circumstances of the situation
Which of the following is NOT a sign of potential conflict within an organization?
Strong public statements
What is the best way for leaders to avoid small issues from becoming large problems?
Solve problems as soon as they arise
What is the primary benefit of seeking consensus when making decisions?
Discovering new perspectives
What is the most important quality for a leader to possess when dealing with unions?
Fairness
What word does the author use as a mnemonic device for the 10 recommended leadership strategies?
LEADERSHIP
What is the most effective way for leaders to ensure their message is heard by the troops?
Two-way communication
What should be provided to potential leaders, though realistically only a select few can truly lead?
Opportunities
What type of decision is better than no decision at all?
A bad decision
In addition to embracing change and adapting to new situations, what else should fire service leaders do to keep pace with the evolving nature of their work?
Observe and learn from business leaders
According to a recent study, what is the most important quality that people look for in a leader, regardless of their country, race, or the business?
Honesty
What should leaders do when they make a mistake?
Admit it and take responsibility
What is the most important resource in any organization?
Personnel
According to a recent survey, why do most employees leave their jobs?
Lack of career advancement opportunities
What type of leadership do small fire departments often exhibit due to their close-knit nature?
A blend of leadership styles
What type of performance evaluation does the author recommend using to provide a more well-rounded assessment of an employee?
360-degree evaluations
What type of environment does an honest and open evaluation process create within an organization?
Trust
What is the acronym used to describe a simple and effective process or system?
KISS
What is a common misconception about employee recognition programs?
Recognition should only be given for exceptional performance
What kind of leadership does the fire service need?
Progressive leadership
