Ch 4

Question 1

Job

Answer 1

A group of related activities and duties

Question 2

Position

Answer 2

Specific duties and
responsibilities performed by only one
employee

Question 3

Work

Answer 3

Tasks or activities that need to be
completed

Question 4

Role

Answer 4

The part played by an employee
within an organization and the associated
expected behaviors

Question 5

Manager

Answer 5

Manager is the primary individual
who determines what work is to be
performed and in what order
Manager has an active role in
determining skills and abilities
needed to successfully perform
work

Question 6

Employee

Answer 6

Employee contributes by providing
information that may be known
only by the person doing the job

Question 7

Job Analysis

Answer 7

Process of obtaining information about jobs by determining the duties, tasks, or activities and the skills, knowledge, and abilities associated with the jobs

Question 8

Job description

Answer 8

A document that lists the tasks, duties, and
responsibilities of a job to be performed along
with the skills, knowledge, and abilities or
competencies needed to successfully perform
the work

Question 9

Job Specification

Answer 9

statement of the needed knowledge, skills and
abilities of the person who is to perform the
position.

Question 10

Problems
With Job
Descriptions

Answer 10

Quickly become out of date
* May not contain standards of performance
* Poorly written, using vague rather than specific
terms
* May not address expected behaviours and can be the basis for conflict, including union
grievances

Question 11

Legal Considerations for Job Descriptions

Answer 11

• Consider Human Rights Legislation
• Specific performance requirements based upon valid job-related criteria
• Appropriate and acceptable ways to describe a job

Question 12

Job Analysis in a Changing Environment

Answer 12

Future-oriented/Strategically-oriented

• Competency-based approach
• Living job/role description

Question 13

Designing the
Job

Answer 13

Responsibility of manager

Designed to achieve
organizational objectives

Well-designed jobs can also
achieve employee goals

Question 14

Components of a Job

Answer 14

• Skill variety (the use of different skills)
• Task identity (completing an entire piece of work)
• Task significance (work contributes to a greater good)
• Autonomy (decision making authority over oneself)
• Feedback

Question 15

Writing Clear and Specific Job Descriptions

Answer 15

Use statements that
are concise, direct,
and simply worded

Use action-oriented
verbs and present
tense

Job descriptions
must match job
requirements