Ch 31 Flashcards
In the cosmetology industry or service industry, putting clients first is _____.
a. appropriate
b. required
c. not profitable
d. risky
b. required
Which element is central to the salon business for both clients and coworkers?
a. Punctuality
b. Trendiness
c. Brand
d. Competitiveness
a. Punctuality
Katrina is not simply on time for her shifts. She is usually early and is well-prepared for her first client of the day. Katrina’s behavior is best described as _____.
a. being true to her word
b. putting others first
c. being punctual
d. being a life-long learner
c. being punctual
Someone who recognizes and resolves difficult situations constructively is a(n) _____.
a. educator
b. organizer
c. employee trainer
d. problem solver
d. problem solver
Moriah loves to read professional magazines, go to classes offered by famous stylists, and watch online videos of the newest styles and techniques. Her behavior is best described as _____.
a. being true to her word
b. putting others first
c. being punctual
d. being a life-long learner
d. being a life-long learner
A salon can be thought of as a team environment that requires that you practice and perfect your _____.
a. boundaries
b. financial savvy
c. individualism
d. people skills
d. people skills
Francesca is looking forward to a long weekend. Before she leaves work, her manager asks her if she can work on both Friday and Saturday because another cosmetologist has a family emergency. She agrees to do so. Francesca’s reaction is best described as _____.
a. being true to her word
b. putting others first
c. being punctual
d. being a life-long learner
b. putting others first
Who among the following is exemplifying good salon teamwork?
a. Marnie, who spends time between clients reading up on the latest styles
b. Vanette, who is always early for her shift
c. Rochelle, who pitches in to fold towels when she is not busy with clients
d. Tina, who can always be counted on to be truthful
c. Rochelle, who pitches in to fold towels when she is not busy with clients
Mica just started a new job and gives shampoos, restocks stations, and works the front desk. She is rarely involved with the newer types of styling that she enjoys most. How should she respond?
a. Quit and put her energy into finding a better job.
b. Tell her manager that she needs to be given more interesting tasks right away.
c. Recognize that entry-level jobs often involve performing tasks that might not be her first
choice.
d. Find a way to do whatever she wants to do regardless without the manager’s knowledge.
c. Recognize that entry-level jobs often involve performing tasks that might not be her first
choice.
Azalee finds herself working at a salon that does not have job descriptions. What is the best approach for her to take in this situation?
a. Write a draft job description and share it with her manager.
b. Don’t let it bother her; job descriptions are not that important.
c. Report the salon to the state, since job descriptions are mandatory.
d. Ask the manager to write one as soon as possible, to avoid legal problems.
a. Write a draft job description and share it with her manager.
What is the most reliable method of compensation for a new salon professional?
a. Cash
b. Salary
c. Commission
d. Tips
b. Salary
Misha gets paid $15 dollars an hour. If he works 40 hours in a week, he is paid $600 before withholding. His pay plan is known as _____.
a. salary
b. salary plus commission
c. commission
d. commission plus tips
a. salary
What is compensation that is paid as a direct result of the total amount of service dollars generated for a salon?
a. Bonus
b. Minimum wage
c. Commission
d. Salary
c. Commission
A salary-plus-commission structure is used to motivate practitioners to increase _____.
a. confidence
b. credit
c. productivity
d. skills
c. productivity
Brigida is paid based on an hourly rate as well as a percentage of whatever products she sells. Her pay plan is known as _____.
a. salary
b. salary plus commission
c. commission
d. commission plus tips
b. salary plus commission
