Ch 3

Question 1

Beauty professionals are often held to higher image standards by clients because they view beauty
professionals as \_\_\_\_\_. 
a.  lifestyle coaches 
b.  role models 
c.  image experts 
d.  personal trainers

Answer 1

c. image experts

Question 2

Professional behavior, a positive attitude, team camaraderie, good communication skills, and proper
ergonomics are factors that assist in creating a _____.
a. style portfolio
b. professional image
c. salon owner
d. work ethic

Answer 2

b. professional image

Question 3

It is essential for beauty practitioners to be well groomed and practice basic hygiene everyday because
they _____.
a. are image experts
b. work in close proximity to their clients
c. are walking billboards for their profession
d. want to look and feel good

Answer 3

b. work in close proximity to their clients

Question 4

What term refers to the daily maintenance of cleanliness through the practice of good healthful habits?

a. public sanitation
b. health awareness
c. public hygiene
d. personal hygiene

Answer 4

d. personal hygiene

Question 5

What are some items that should be included in your hygiene pack, or personal collection of items, to
maintain the necessary sanitary habits at work?
a. Dental care items, hand sanitizer, and body freshening products
b. Toothbrush and toothpaste, deodorant, and perfume
c. Toothbrush and toothpaste, shampoo and body wash, and deodorant
d. Body wash, hand sanitizer, and breath mints or gum

Answer 5

a. Dental care items, hand sanitizer, and body freshening products

Question 6

Being well-groomed advertises the beauty professional’s _____ the beauty industry.

a. interest in
b. commitment to
c. promotion of
d. stock in

Answer 6

b. commitment to

Question 7

A no-fragrance salon policy protects clients who have chemical sensitivities or allergies and stipulates
that team members cannot wear \_\_\_\_\_. 
a.  makeup 
b.  deodorant 
c.  perfume 
d.  hair spray

Answer 7

c. perfume

Question 8

_____ involves the process of caring for parts of the body and maintaining an overall polished look.

a. Personal grooming
b. Style review
c. Hygiene assessment
d. Professional image

Answer 8

a. Personal grooming

Question 9

The impression that you project through both your outward appearance and your conduct in the
workplace is your \_\_\_\_\_. 
a.  professional image 
b.  individual style 
c.  reputation 
d.  portfolio

Answer 9

a. professional image

Question 10

Salons often implement _____ to create a salon culture, protect employees’ clothing while working
with chemicals, and ultimately ensure their stylists are dressed for success.
a. dress code guidelines
b. laundry services
c. hygiene rules
d. fashion statements

Answer 10

a. dress code guidelines

Question 11

Regardless of your salon’s dress code, your clothing should always be clean, fresh, functional, and
\_\_\_\_\_. 
a.  subdued 
b.  stylish 
c.  colorful 
d.  attention-grabbing

Answer 11

b. stylish

Question 12

Shoes worn by stylists while working in the salon should be comfortable, closed-toe, \_\_\_\_\_, and
provide arch support. 
a.  low-heeled 
b.  thick-soled 
c.  high-heeled 
d.  cost-effective

Answer 12

a. low-heeled

Question 13

The maintenance of healthy skin and the careful application of _____ enhances your best facial
features and promotes your professional image.
a. makeup
b. deodorant
c. perfume
d. hair spray

Answer 13

a. makeup

Question 14

Which element is considered the hallmark of professionalism?

a. Posture
b. Trendy makeup
c. Functional clothing
d. Politeness

Answer 14

d. Politeness

Question 15

What term best describes your posture, as well as the way you walk and move?

a. Gait
b. Style
c. Physical presentation
d. Ergonomics

Answer 15

c. Physical presentation

Question 16

Sitting or standing improperly can put a great deal of stress on your _____.

a. neck, shoulders, back, and legs
b. chest and abdomen
c. wrists, elbows, and arms
d. eyes, forehead, and fingers

Answer 16

a. neck, shoulders, back, and legs

Question 17

Sitting or standing with your back straight, head and shoulders held high, neck balanced, and the chest
opened up and out are guidelines for good work _____.
a. ethics
b. attitude
c. image
d. posture

Answer 17

d. posture

Question 18

The science of designing and planning of the workplace, as well as its equipment and tools, for
maximum comfort, safety, and efficiency is known as _____.
a. ergonomics
b. occupational therapy
c. engineering
d. graphic design

Answer 18

a. ergonomics

Question 19

Which action best illustrates the use of ergonomic principles in a salon?

a. Providing comfortable client seating
b. Installing hydraulic chairs which raise and lower
c. Hiring a massage therapist
d. Providing longer cords for electrical devices such as blow dryers and curling irons

Answer 19

b. Installing hydraulic chairs which raise and lower

Question 20

What types of injuries are most commonly reported by stylists in salons that do not practice
ergonomics? 
a.  Head and neck injuries 
b.  Leg and foot injuries 
c.  Wrist and back injuries 
d.  Face and hand injuries

Answer 20

c. Wrist and back injuries

Question 21

_____ is the key to avoiding problems with posture and movements.

a. Prevention
b. Repetition
c. Practice
d. Exercise

Answer 21

a. Prevention

Question 22

Bending forward and/or twisting your body to get closer to your client, gripping or squeezing your
implements too tightly, and holding your arms too far away from your body are examples of _____ that will ultimately cause injuries.
a. illegal actions
b. repetitive motions
c. standard protocols
d. necessary movements

Answer 22

b. repetitive motions

Question 23

Stressful, repetitive motions have a cumulative effect on joints and _____.

a. eyes
b. muscles
c. skin
d. heart

Answer 23

b. muscles

Question 24

Holding the wrists in a(n) _____ position while using implements can help prevent injuries.

a. upright
b. neutral
c. downward
d. loose-gripped

Answer 24

b. neutral

Question 25

Which action would be most helpful in countering the negative effects of repetitive motions?

a. Stretching and walking around at intervals
b. Reaching across the table when giving a manicure
c. Bending the neck when standing
d. Holding elbows away from the body when cutting

Answer 25

a. Stretching and walking around at intervals

Question 26

A tennis ball is useful in exercises to release stress from repetitive movement of which body part?

a. Shoulders
b. Ankles
c. Wrist
d. Fingers

Answer 26

d. Fingers