Ch 3 Interviewing Techniques and Communication Tools

Question 1

Types of questions for Effective Questioning

Answer 1

-Opened
-Closed
-Graded-response
-Multiple-option

Question 2

Open-ended questions

Answer 2

Invite patient to answer with a narrative response
Begin the interview or new topics

Question 3

Closed-ended questions

Answer 3

Require a definitive “yes” or “no” response
Obtain more specific information or clarify a response

Question 4

Graded response questions

Answer 4

Provide a better illustration of patient’s condition or ability
Specific numerical response that can be measured

Question 5

Multiple-option questions

Answer 5

Offer options to help patient better describe condition

Question 6

Interwoven Communication Tools to Enhance patient response

Answer 6

-Prompters
-Clarification
Reflection or Echoing
-Reflective feeling
-Paraphrasing
-Summarizing

Question 7

Prompters

Answer 7

Encourage patient to keep talking
Reassure that you are listening
Verbal or nonverbal

Question 8

Clarification

Answer 8

Ensure you understand a term or phrase used by a patient

Question 9

Reflection or echoing

Answer 9

Repeat a word or phrase to encourage patient to elaborate with additional details

Question 10

Paraphrasing

Answer 10

Use your words to describe something patient says
Ensure a mutual understanding of patient’s description

Question 11

Reflective feeling

Answer 11

Acknowledges the patient’s emotion with any given response

Question 12

Summarizing

Answer 12

Compressed version of a particular topic or the global conversation
End of every patient interview
Offers the patient an opportunity to clarify or add details

Question 13

What should you avoid when conducting the interview?

Answer 13

Asking multiple questions within a question
Asking leading questions
“Closing” an open-ended question
Asking questions that begin with “why”
Overreacting to potentially concerning information or content of patient’s response