Ch. 3 Identifying Improvement Opportunities Based on Performance Measurement Flashcards
QI toolbox techniques: Affinity Diagrams
Organizing and prioritizing ideas
Process vs Outcome?
C-section rates
Outcome
Process vs Outcome?
Transfusion report form completed
Process
Are Our End Products Actually Meeting Customer Requirements? YES (what does this mean for PI?)
No PI needs to be performed
Steps for continuous improvement (4)
- Identify performance measures
- Identify clients (everyone involved)
- Identify client’s actual req w respect to outcomes
- Org asks if outcomes of current process ACTUALLY meet client’s req
PM, clients, client’s req, asking if current outcomes lead to client’s req
Internal customers
Individuals within the organization or department who receive products or services from an organizational unit or department
Ex: radiologist
Process vs Outcome?
of nosocomial infections/
#of patients admitted to hospital
Outcome
What is process measure?
Focuses on a process that leads to a certain outcome
QI Toolbox Techniques: Nominal group technique
allows members of a group to vote on ideas are the most important to **address first
Process vs Outcome?
of staff attending continuing ed classes/ # of total staff
process
Process vs Outcome?
Advanced Directives and receiving info about them
Process
of partially completed notes/ # of all notes created
Process vs Outcome?
Process
Are Our End Products Actually Meeting Customer Requirements? NO (what does this mean for PI?)
PI team may be formed to examine process in greater detail
What is outcome measure?
Indicates the result of the performance of a function or process AKA end results
ES: results of care, treatment, and services expressed in terms of patient expectations, needs, and quality of life
What are sentinel Events?
Sig injury to or the death of a pt/employee through avoidable causes
