Ch 24 Flashcards
1
Q
Five levels of communication as nurses
A
Intrapersonal
Interpersonal
Small group
Public
Electronic
2
Q
Intrapersonal
A
Communication that occurs with an individual
3
Q
Interpersonal
A
One on one
4
Q
Small group
A
When a small group meets
5
Q
Public
A
Interaction with audience
6
Q
Electronic
A
Use of technology
7
Q
ISBAR
A
Identity, situation, background, assessment, recommendations
8
Q
Lateral violence
A
Workplace bullying
It interferes with effective healthcare team, communication and jeopardize patient safety
9
Q
Gender
A
Remember, not to make assumptions based on gender, race, sexuality, or different cultures
10
Q
Therapeutic communication techniques(7)
A
Active listening
Sitting at an angle facing the patient
Uncross arms and legs
Relax
Eye contact
Touch
Your intuition
