Ch. 2 Therapeutic Communication Flashcards
What is most important regarding active listening?
It’s the most therapeutic technique. Fully concentrate on what and how it’s being said, show interest verbally, and on verbally.
What type of communicator clearly states their needs and wants and use “I” statements?
Assertive
What are the barriers to communication?
Environmental distraction, internal distractions, visually impaired, hearing, impaired, intellectually, disabled, illiterate, non-English-speaking, emotional distractions.
How would you provide a solution for environmental distractions?
Provide privacy in a quiet room with the door closed and make sure the temp is comfortable
What stage of psychosocial development is a two year old in?
Autonomy versus shame/doubt (1.5-3 years)
What stage of psychosocial development is a 72 year old in?
Ego integrity versus despair (60+years)
Give examples of social factors
John does not drink alcohol or smoke. He exercises at the gym each day. He likes to visit art museums and learn about history.
What is the most important with verbal personal boundaries in the workplace?
It is important for medical assistance to keep a professional relationship with patient and family. Do not discuss politics, religion, gossip, relationships.
Describe the communication cycle
Sender creates the message. Receiver decode the message. Receiver creates feedback. Sender decodes feedback.
List types of verbal communication
Written messages, letters, and emails, online info and media, in person talking, over the phone, remote devices like WebCams
What type of communicator has poor, listening skills and uses you statements?
Aggressive communicators
What level of Maslow’s hierarchy includes knowledge and understanding?
The growth needs, specifically cognitive needs
These unmet needs can lead to feelings of loneliness, depression, and isolation
Love and belongingness needs in emotional needs.
What stage of grief can also be a defense mechanism?
Denial
What coaching strategies would be used for a patient with a hearing impairment?
Use print materials, written instruction, videos with captions, text, telephones, sign language interpreter
What are assertive behaviors?
Medium pitch, speed, and volume of voice, good eye, contact, open posture and respectful of others
Reflection
Putting words to the persons, emotional reaction, which acknowledges the person’s feelings
Clarification
Allows the listener to get additional information
Ethnicity
A group of people who share a common ancestry, culture, religion, traditions, nationality, Language, and so on
Nationality
Pertains to the country where the person was born in holds citizenship
Culture
General customs, norms, values, and beliefs, held by a group of people
Rationalization
The person comes up with various explanations to justify his or her response
Regression
The person reverts to an old, usually immature behavior to express their feelings
Projection
The person accuses someone else of having the feelings that he or she has
Repression
The person simply forget some thing that is bad or hurtful
Reaction formation
The person expresses his feelings as the opposite of what he really feels
Communication strategies for adolescents
Provide privacy in independence and encourage good decision making
