Ch. 2 Major Business Initiatives

Question 1

the path a product or service follows from the originator of the product or service to the end customer

Answer 1

distribution chain

Question 2

• tracks inventory and information among business processes across companies

Answer 2

(SCM) Supply Chain Management

Question 3

an IT system that supports supply chain management activities by automating the tracking of inventory and information among business processes and across companies

Answer 3

supply chain management system

Question 4

a method of producing or delivering a product or service just at the time the customer wants it

Answer 4

(JIT) just in time

Question 5

*the use of multiple channels of transportation - railway, truck, boat, and so on-to move products from origin to destination

Answer 5

inter-modal transportation

Question 6

two or more companies cooperating by integrating their IT systems, thereby providing customers with the best of what each can offer.

Answer 6

information partnership

Question 7

• a system that uses information about customers to gain insights into their needs, wants, and behaviors in order to serve them better

Answer 7

(CRM) customer relationship management system

Question 8

a company’s offering multiple ways in which customers can interact with it

Answer 8

multi-channel service delivery

Question 9

automatically track all the steps in a sales process

Answer 9

(SFA) Sales force automation systems

Question 10

the primary interface to the customers and sales channels ; they send all the customer info they collect to the database

Answer 10

front office systems

Question 11

used to fulfill and support customer orders and they also send all their customer info to the database

Answer 11

back office systems

Question 12

*a delivery model for software in which you pay for software on a pay-per-use basis instead of buying the software outright

Answer 12

(Saas) Software-as-a-service

Question 13

*a collection of integrated software for business management, accounting, finance, human resources management, project management, inventory management, service and maintenance, transportation, e-business, and yes- supply chain management, CRM, and e-collaboration

Answer 13

(ERP) enterprise resource planning system

Question 14

dominating ERP software suppliers are…

Answer 14

oracle/peoplesoft, SAP, Infor, and Microsoft

Question 15

a massive long-term business investment in a software system with a single focus; such systems are often brittle, slow, and nonextensible

Answer 15

(LIS) legacy information system

Question 16

a collection of web-based and mobile technologies that create true interactivity among users, most usually allowing users to be both creators and consumers of content

Answer 16

social media

Question 17

• the so-called generation of the web and focuses on online creators and modifiers of content, dynamic, and customized information feeds, and many other engaging web-based services

Answer 17

web 2.0

Question 18

a site on which you post information about yourself, create a network of friends, read about other people, share content such as photos and videos and communicate with people

Answer 18

social networking site

Question 19

games in which thousands or perhaps millions of people play and interact in a robust virtual world

Answer 19

(MMORPGs) Massively multiplayer online role-playing games

Question 20

the use of a mobile device and its location to check into locations, and receive rewards and take advantage of “specials” based on location

Answer 20

location-based services/social locationing

Question 21

• two or more companies cooperating by integrating their IT systems, thereby providing customers with the best of what each can offer.

Answer 21

information partnership

Question 22

• keeping the cost of transporting materials as low as possible consistent with safe and reliable delivery

Answer 22

logistics