Ch. 2 Major Business Initiatives Flashcards
the path a product or service follows from the originator of the product or service to the end customer
distribution chain
- tracks inventory and information among business processes across companies
(SCM) Supply Chain Management
an IT system that supports supply chain management activities by automating the tracking of inventory and information among business processes and across companies
supply chain management system
a method of producing or delivering a product or service just at the time the customer wants it
(JIT) just in time
*the use of multiple channels of transportation - railway, truck, boat, and so on-to move products from origin to destination
inter-modal transportation
two or more companies cooperating by integrating their IT systems, thereby providing customers with the best of what each can offer.
information partnership
- a system that uses information about customers to gain insights into their needs, wants, and behaviors in order to serve them better
(CRM) customer relationship management system
a company’s offering multiple ways in which customers can interact with it
multi-channel service delivery
automatically track all the steps in a sales process
(SFA) Sales force automation systems
the primary interface to the customers and sales channels ; they send all the customer info they collect to the database
front office systems
used to fulfill and support customer orders and they also send all their customer info to the database
back office systems
*a delivery model for software in which you pay for software on a pay-per-use basis instead of buying the software outright
(Saas) Software-as-a-service
*a collection of integrated software for business management, accounting, finance, human resources management, project management, inventory management, service and maintenance, transportation, e-business, and yes- supply chain management, CRM, and e-collaboration
(ERP) enterprise resource planning system
dominating ERP software suppliers are…
oracle/peoplesoft, SAP, Infor, and Microsoft
a massive long-term business investment in a software system with a single focus; such systems are often brittle, slow, and nonextensible
(LIS) legacy information system