Ch. 2 Major Business Initiatives Flashcards

1
Q

the path a product or service follows from the originator of the product or service to the end customer

A

distribution chain

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2
Q
  • tracks inventory and information among business processes across companies
A

(SCM) Supply Chain Management

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3
Q

an IT system that supports supply chain management activities by automating the tracking of inventory and information among business processes and across companies

A

supply chain management system

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4
Q

a method of producing or delivering a product or service just at the time the customer wants it

A

(JIT) just in time

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5
Q

*the use of multiple channels of transportation - railway, truck, boat, and so on-to move products from origin to destination

A

inter-modal transportation

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6
Q

two or more companies cooperating by integrating their IT systems, thereby providing customers with the best of what each can offer.

A

information partnership

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7
Q
  • a system that uses information about customers to gain insights into their needs, wants, and behaviors in order to serve them better
A

(CRM) customer relationship management system

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8
Q

a company’s offering multiple ways in which customers can interact with it

A

multi-channel service delivery

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9
Q

automatically track all the steps in a sales process

A

(SFA) Sales force automation systems

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10
Q

the primary interface to the customers and sales channels ; they send all the customer info they collect to the database

A

front office systems

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11
Q

used to fulfill and support customer orders and they also send all their customer info to the database

A

back office systems

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12
Q

*a delivery model for software in which you pay for software on a pay-per-use basis instead of buying the software outright

A

(Saas) Software-as-a-service

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13
Q

*a collection of integrated software for business management, accounting, finance, human resources management, project management, inventory management, service and maintenance, transportation, e-business, and yes- supply chain management, CRM, and e-collaboration

A

(ERP) enterprise resource planning system

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14
Q

dominating ERP software suppliers are…

A

oracle/peoplesoft, SAP, Infor, and Microsoft

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15
Q

a massive long-term business investment in a software system with a single focus; such systems are often brittle, slow, and nonextensible

A

(LIS) legacy information system

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16
Q

a collection of web-based and mobile technologies that create true interactivity among users, most usually allowing users to be both creators and consumers of content

A

social media

17
Q
  • the so-called generation of the web and focuses on online creators and modifiers of content, dynamic, and customized information feeds, and many other engaging web-based services
A

web 2.0

18
Q

a site on which you post information about yourself, create a network of friends, read about other people, share content such as photos and videos and communicate with people

A

social networking site

19
Q

games in which thousands or perhaps millions of people play and interact in a robust virtual world

A

(MMORPGs) Massively multiplayer online role-playing games

20
Q

the use of a mobile device and its location to check into locations, and receive rewards and take advantage of “specials” based on location

A

location-based services/social locationing

21
Q
  • two or more companies cooperating by integrating their IT systems, thereby providing customers with the best of what each can offer.
A

information partnership

22
Q
  • keeping the cost of transporting materials as low as possible consistent with safe and reliable delivery
A

logistics