Ch. 1 The Information Age

Question 1

the planning for, development, management, and use of information technology tools to help people perform all tasks related to information processing and management.

Answer 1

(MIS) Management Information Systems

Question 2

raw facts that describe a particular phenomenon such as the current temperature , the price of a movie rental, or your age

Answer 2

data

Question 3

data that have a particular meaning within a specific context. The current temperature becomes information if you’re deciding what to wear, the data describing the price of a movie rental are not pertinent information.

Answer 3

information

Question 4

collective information- about your customers, your competitors, your business partners, your competitive environment, and your own internal operations-that gives you the ability to make effective, important, and often strategic decisions.

Answer 4

(BI) Business Intelligence

Question 5

If the information coming into your decision making process is in bad form, you’ll more likely make a poor decision.

Answer 5

(GIGO) garbage in, garbage out

Question 6

flowing direction of information that describes the current state of the organization based on its daily transactions.

Answer 6

upward

Question 7

the extent of detail within the information

Answer 7

information granularity

Question 8

flowing direction of information such as strategies, goals, and directives that originate at a higher level are passed to lower levels.

Answer 8

downward

Question 9

flowing direction of information between functional business units and work teams

Answer 9

horizontal

Question 10

information communicated from and to customers, suppliers, distributors, and other partners for the purpose of doing business.

Answer 10

outward/inward

Question 11

specific operational aspects of an organization

Answer 11

internal information

Question 12

the environment surrounding the organization

Answer 12

external information

Question 13

quantifiably describes something that is known

Answer 13

objective information

Question 14

attempts to describe something that is unknown

Answer 14

subjective information

Question 15

a worker that knows when and how to apply technology

Answer 15

technology-literate knowledge worker

Question 16

the principles and standards that guide our behavior toward other people.

Answer 16

ethics

Question 17

any computer-based tool that people use to work with information and support the information-processing needs of an organization.

Answer 17

(IT) Information Technology

Question 18

the physical devices that make up a computer

Answer 18

hardware

Question 19

the set of instructions that your hardware executes to carry out a specific task for you

Answer 19

software

Question 20

a tool you use to enter information and commands

Answer 20

input device

Question 21

a tool you use to see, hear, or otherwise recognize the results of your information-processing requests.

Answer 21

output device

Question 22

a tool you use to store information for use at a later time

Answer 22

storage device

Question 23

the hardware that interprets and executes the system and application software instructions and coordinates the operation of all the hardware.

Answer 23

(CPU) Central Processing Unit

Question 24

temporary holding area for information you’re working well as the system and application instructions that the CPU currently needs.

Answer 24

(RAM) random access memory

Question 25

a tool you use to send information to and receive it from another person or computer network

Answer 25

telecommunications device

Question 26

the software that enables you to solve specific problems and perform specific tasks

Answer 26

application software

Question 27

handles tasks specific to technology management and coordinates the interaction of all technology devices.

Answer 27

system software

Question 28

goods that don’t exist in the real world

Answer 28

virtual goods

Question 29

engines that make recommendations to you based on your dislikes, likes, and past purchases.

Answer 29

recommendation engines

Question 30

providing a product or service in a way that customers value more than what your competition is able to do.

Answer 30

competitive advantage

Question 31

a significant impact on gaining market share by being the first to market with a competitive advantage

Answer 31

first-mover advantage

Question 32

costs that make customers reluctant to switch to another product or service supplier.

Answer 32

switching costs

Question 33

offering the same or better quality product or service at a price that is less than what any of the competition is able to do.

Answer 33

overall cost leadership

Question 34

offering a product or service that is perceived as being “unique” in the marketplace

Answer 34

differentiation

Question 35

an approach in which you allocate in terms of percentages how you will spend your IT dollars on various types of business strategies

Answer 35

(RGT) Run Grow Transform Framework