Ch 2 Internal Environment Of Large Scale Organisations- Outcome 2 Pt 2 Flashcards
Audit
An independent check of the accuracy of financial records and accounting procedures
Corporate code of conduct
Set of ethical standards for managers and employees to uphold
Social responsibility
The obligations a business has over and above its legal responsibilities to the wellbeing of employees, customers, shareholders, the community and the environment
Social report
Outlines what an organisation has done and is doing with regard to social issues
Ethical management
Refers to the process of abiding by moral standards and doing the right thing in the interests of all stakeholders
Management style
Refers to the behaviour and attitude of the manager
Autocratic management style
Where the manager tells staff what decisions have been made
Persuasive management style
The manager attempts to sell made decisions
Consultative management style
Where the manager consults employees before making decisions
Participative management style
Where the manager unites with staff to make decisions together
Laissez-Faire management style
Where the employees assume total responsibility for, and control of, workplace operations.
Communication
The ability to transfer information from a sender to a receiver, and to listen to feedback
Delegation
The transfer of authority and responsibility from a manager to an employee to carry out specific activities
Negotiation
A skill that involves the ability to resolve a dispute or to produce agreement on a course of action
Empower
To fully include employees in the decision-making process, provide them with autonomy, and give them the necessary trust, training and development and reward to enable them to work as a team.
