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Business Management > 12 Bus- Ch4 The Human Resource Managemnet Function > Flashcards

12 Bus- Ch4 The Human Resource Managemnet Function Flashcards

1
Q

Human resource manager

A

Coordinates all the activities involved in acquiring, developing, maintaining and terminating employees of an organisation.

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2
Q

Human resource management

A

The effective management of the formal relationship between the employer and employees

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3
Q

Human resources

A

The people part of an organisation

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4
Q

Why are human resources important?

A

Because they can deliver a competitive advantage to the organisation through the manner in which they produce goods and services

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5
Q

What is a key component of the human resource function?

A

Ensuring that expectations of employees are met to promote motivation and maximise performance in the workplace

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6
Q

What is the relationship between human resources and organisational objectives?

A

Human resource strategies can be used to achieve organisational objectives.

Eg. Company wants to increase sales> HR wants to develop sales skills so then they train employees

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7
Q

Employee expectations

A

The conditions that employees anticipate to be provided by their employer during their employment

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8
Q

Employer of choice

A

An organisation that meets all of their employees’ demands and is able to attract, motivate and retain their skilled workers

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9
Q

Industrial democracy/ empowerment

A

Allowing employees to have an influence in the decisions affecting their organisation

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10
Q

Workplace diversity

A

The differences between employees in an organisation including:

Race
Gender
Age
Education
Disability
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11
Q

What are some benefits of managing a diverse workplace?

A
  • Wider range of skills, talents and experiences.
  • Better understanding of marketplace demographics.
  • More capable to operate in a global market.
  • Improved creativity, problem solving and innovation.
  • Higher employee satisfaction and retention rates
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12
Q

Flexible working conditions

A

Patterns of work that allow employees to balance work and family responsibilities

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13
Q

Work-life balance

A

Achieving the right amount of time for work and for personal life

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14
Q

Conditions of employment

A

What an employer has agreed to give the employee in return for their work

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15
Q

What are some basic conditions of employment?

A
  • Number of hours
  • leave entitlements
  • public holidays
  • redundancy pay
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16
Q

What are some forms of flexible working conditions?

A
  • flexible start and finish times and work days
  • extension of ordinary hours
  • flexitime
  • maxi flex
  • job sharing
  • work from home
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17
Q

How can a better work life balance be achieved?

A
  • flexible hours
  • time management courses
  • health and wellbeing programs
18
Q

Benefits to an organisation that achieves work life balance for employees

A
  • Reduced stress
  • Higher attendance rates and less sick leave costs
  • Enhanced image
  • motivated and enthusiastic employees
  • compliance with anti discrimination legislation
  • increased productivity
  • reduced recruitment training costs
19
Q

OH and S

A

The responsibility the employer has to ensure the workplace is safe and steps that are taken to minimise harm

20
Q

What OH&S expectations do employees have?

A
  • Their workplace is free of harm
  • They receive appropriate training for their workplace.
  • Immediate action takes place to minimise harm
21
Q

Economic benefits for adopting safe workplace?

A
  • Costs related to accidents reduced
  • Increased productivity
  • reduced legal action costs
  • improved image
22
Q

What is the work health and safety act?

A

It sets out the key principles, duties and rights of employees, employers and other persons at work and members of the public in relation to OH&S

23
Q

Job security

A

The belief that the employee will not lose their job

24
Q

What can contribute to a lack of job security?

A
  • employment cutbacks
  • automation
  • downsizing
  • competition from imports
25
Q

Benefits of providing job security

A
  • Positive workplace culture
  • employees feel rewarded–>motivated and productive.
  • Less stress related health issues
26
Q

Motivation

A

Individual internal processes that directs, energises and sustains a person’s behaviour.

27
Q

Need

A

A personal requirement

28
Q

Hierarchy of needs

A

Maslow’s sequence of human needs in the order of their importance

29
Q

What does Maslow’s hierarchy of needs propose?

A

That workplaces must need the physiological needs of the employee before meeting the other expectations

30
Q

Physiological needs

A

Food, water, shelter

31
Q

Safety and security

A

Feeling emotionally and physically safe

32
Q

Social needs

A

Sense of belonging or feeling cared for

33
Q

Esteem needs

A

Feeling respected and appreciated

34
Q

Self actualisation needs

A

Employee’s desire to reach full potential

35
Q

Motivation-hygiene theory

A

Idea that satisfaction and dissatisfaction are caused by separate sets of factors

36
Q

Hygiene factors

A

The environment in which people work that include physical conditions, pay, job security, interpersonal relations and job status.

37
Q

What is herzberg’s theory

A

The motivation hygiene theory- hygiene factors will not motivate but will provide satisfaction or dissatisfaction. Motivation factors are needed to motivate the employee for long term

38
Q

Motivation factors

A

Sense of achievement, recognition, challenging work, responsibility and opportunity for advancement that make an employee motivated to do their job

39
Q

What is locke’s goal setting theory?

A

Employees are motivated by clear goals that are challenging yet can be achieved which they receive recognition and feedback for

40
Q

What are the 5 specific human resource dilemmas?

A
  1. Recruitment
  2. Representation
  3. Electronic privacy
  4. Performance evaluation
  5. Promotion or dismissal
41
Q

How would a human resource manager be involved with shaping a company’s ethical practises?

A

Devising a code of conduct

42
Q

What are some benefits of ethical behaviour regarding HR?

A
  • Pleasant work environment
  • Motivated staff
  • Satisfied staff
  • Low turnover

Business Management (8 decks)

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