12 Bus- Ch4 The Human Resource Managemnet Function Flashcards
Human resource manager
Coordinates all the activities involved in acquiring, developing, maintaining and terminating employees of an organisation.
Human resource management
The effective management of the formal relationship between the employer and employees
Human resources
The people part of an organisation
Why are human resources important?
Because they can deliver a competitive advantage to the organisation through the manner in which they produce goods and services
What is a key component of the human resource function?
Ensuring that expectations of employees are met to promote motivation and maximise performance in the workplace
What is the relationship between human resources and organisational objectives?
Human resource strategies can be used to achieve organisational objectives.
Eg. Company wants to increase sales> HR wants to develop sales skills so then they train employees
Employee expectations
The conditions that employees anticipate to be provided by their employer during their employment
Employer of choice
An organisation that meets all of their employees’ demands and is able to attract, motivate and retain their skilled workers
Industrial democracy/ empowerment
Allowing employees to have an influence in the decisions affecting their organisation
Workplace diversity
The differences between employees in an organisation including:
Race Gender Age Education Disability
What are some benefits of managing a diverse workplace?
- Wider range of skills, talents and experiences.
- Better understanding of marketplace demographics.
- More capable to operate in a global market.
- Improved creativity, problem solving and innovation.
- Higher employee satisfaction and retention rates
Flexible working conditions
Patterns of work that allow employees to balance work and family responsibilities
Work-life balance
Achieving the right amount of time for work and for personal life
Conditions of employment
What an employer has agreed to give the employee in return for their work
What are some basic conditions of employment?
- Number of hours
- leave entitlements
- public holidays
- redundancy pay
What are some forms of flexible working conditions?
- flexible start and finish times and work days
- extension of ordinary hours
- flexitime
- maxi flex
- job sharing
- work from home
How can a better work life balance be achieved?
- flexible hours
- time management courses
- health and wellbeing programs
Benefits to an organisation that achieves work life balance for employees
- Reduced stress
- Higher attendance rates and less sick leave costs
- Enhanced image
- motivated and enthusiastic employees
- compliance with anti discrimination legislation
- increased productivity
- reduced recruitment training costs
OH and S
The responsibility the employer has to ensure the workplace is safe and steps that are taken to minimise harm
What OH&S expectations do employees have?
- Their workplace is free of harm
- They receive appropriate training for their workplace.
- Immediate action takes place to minimise harm
Economic benefits for adopting safe workplace?
- Costs related to accidents reduced
- Increased productivity
- reduced legal action costs
- improved image
What is the work health and safety act?
It sets out the key principles, duties and rights of employees, employers and other persons at work and members of the public in relation to OH&S
Job security
The belief that the employee will not lose their job
What can contribute to a lack of job security?
- employment cutbacks
- automation
- downsizing
- competition from imports
Benefits of providing job security
- Positive workplace culture
- employees feel rewarded–>motivated and productive.
- Less stress related health issues
Motivation
Individual internal processes that directs, energises and sustains a person’s behaviour.
Need
A personal requirement
Hierarchy of needs
Maslow’s sequence of human needs in the order of their importance
What does Maslow’s hierarchy of needs propose?
That workplaces must need the physiological needs of the employee before meeting the other expectations
Physiological needs
Food, water, shelter
Safety and security
Feeling emotionally and physically safe
Social needs
Sense of belonging or feeling cared for
Esteem needs
Feeling respected and appreciated
Self actualisation needs
Employee’s desire to reach full potential
Motivation-hygiene theory
Idea that satisfaction and dissatisfaction are caused by separate sets of factors
Hygiene factors
The environment in which people work that include physical conditions, pay, job security, interpersonal relations and job status.
What is herzberg’s theory
The motivation hygiene theory- hygiene factors will not motivate but will provide satisfaction or dissatisfaction. Motivation factors are needed to motivate the employee for long term
Motivation factors
Sense of achievement, recognition, challenging work, responsibility and opportunity for advancement that make an employee motivated to do their job
What is locke’s goal setting theory?
Employees are motivated by clear goals that are challenging yet can be achieved which they receive recognition and feedback for
What are the 5 specific human resource dilemmas?
- Recruitment
- Representation
- Electronic privacy
- Performance evaluation
- Promotion or dismissal
How would a human resource manager be involved with shaping a company’s ethical practises?
Devising a code of conduct
What are some benefits of ethical behaviour regarding HR?
- Pleasant work environment
- Motivated staff
- Satisfied staff
- Low turnover
