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Business Management > 12BUS- Ch 3 The Operations Management Function > Flashcards

12BUS- Ch 3 The Operations Management Function Flashcards

1
Q

Tangibles

A

Goods which can be touched

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2
Q

Intangibles

A

Services which cannot be touched

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3
Q

Inputs

A

Resources used in the production process

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4
Q

Transformation

A

The conversion of inputs(resources) into outputs(goods or services)

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5
Q

Outputs

A

The product or service that is delivered to the consumer as a final result of the organisation’s efforts

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6
Q

How does operations management directly influence an organisation’s competitive position?

A

~Establishing level of quality
~Influencing cost of production
~Determining product availability according to demand

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7
Q

What are the 6 categories of inputs?

A
  1. Materials
  2. Capital equipment
  3. Labour
  4. Information
  5. Time
  6. Money
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8
Q

Operations management

A

All the activities in which managers engage to produce goods or services.

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9
Q

Productivity

A

A measure of efficiency- the amount of output produced compared to the amount of input required in production

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10
Q

Business competitiveness

A

The ability of an organisation to sell products in a market.

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11
Q

Materials management

A

The strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system.

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12
Q

Inventory

A

The goods and materials held as stock by an organisation

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13
Q

Materials handling

A

The physical handling of goods in warehouse and at distribution points

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14
Q

Production plan

A

An outline of the activities undertaken to combine resources to create goods or services

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15
Q

Master production scheduling (MPS)

A

Details what is to be produced and when

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16
Q

Materials requirements planning (MRP)

A

Involves developing an itemised list of all materials involved in production to meet the specified orders

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17
Q

Inventory control

A

Ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required.

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18
Q

Just in time

A

A materials management strategy that ensures that the exact amount of material inputs will arrive only as they are needed in an operations process

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19
Q

Supply chain

A

The range of suppliers from which the organisation purchases materials and resources

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20
Q

Quality circles

A

Groups of workers who meet to solve problems relating to quality

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21
Q

Quality assurance

A

The use of a system so that an organisation achieves set standards in production

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22
Q

Total quality management

A

An ongoing, organisation-wide commitment to excellence that is applies to every aspect of the organisation’s operation.

23
Q

Quality

A

The degree of excellence of goods or services and their fitness for a stated purpose

24
Q

Quality control

A

The use of inspections at various points in the production process to check for problems and defects

25
Q

Product layout

A

Deals with the manufacturing of goods in mass volume using an assembly line

26
Q

Process layout

A

Deals with high varieties of products by grouping activities, equipment and machinery of similar functions together

27
Q

Facilities design and layout

A

Planning the layout of a workspace to streamline the production process

28
Q

Fixed position layout

A

Deals with large-scale process, such as the construction of bridges, ships, aircrafts or buildings

29
Q

Robotics

A

Highly specialised forms of technology capable of complex tasks

30
Q

Computer aided design (CAD)

A

A computerised design tool that allows a business to a create product possibilities from a series of input parameters

31
Q

Computer aided manufacture (CAM)

A

Software that designs and controls manufacturing processes

32
Q

Computer integrated manufacturing (CIM)

A

A method of manufacturing in which the entire production process is controlled by a computer

33
Q

What is the role of the operations manager?

A

To create, operate and control the transformation process of inputs into outputs

34
Q

What are the 3 key elements of an operations system?

A
  1. Inputs
  2. Processes
  3. Outputs
35
Q

What are the characteristics of a manufacturer in the transformation stage?

A

~transforms inputs into goods
~automated/mechanised
~uses machinery, robots and computers

36
Q

What are some characteristics of a service organisation in the transformation process?

A

~transforms inputs into intangible products
~labour intensive processes
~more interaction with customers

37
Q

How can an operations manager improve productivity to reach a competitive advantage?

A
  1. Cost
  2. Quality
  3. Speed of delivery
38
Q

How can inventory costs be minimised?

A
  • not allowing stock to remain idle
  • making sure items are available when needed
  • using JIT to reduce waste
39
Q

How is inventory controlled?

A
  • barcodes
  • computerised stock records
  • stock takes
40
Q

Why is supply chain management important?

A

~ Nothing can be produced if materials aren’t available.
~Bad quality materials make it difficult/costly to produce quality goods or services.
~Organisation can not keep up with demand

41
Q

What does supply chain management involve?

A
  • assessing location of suppliers
  • considering efficiency of delivery
  • stock use rate
  • uniformity of quality, pricing and comparing with other suppliers of similar products
42
Q

Retail layout

A

Stores that are divided into departments or sections that display items for sale

43
Q

Office layout

A

Locating staff in work stations

44
Q

Features of a quality product

A
  • Reliable
  • Durable
  • Tasteful appearance
  • Easy to use
  • delivered on time
  • After sales services
45
Q

Employee empowerment

A

Solving problems through employee involvement

46
Q

Continuous improvement

A

Process of constant evaluation and improvement in the way things are done

47
Q

Customer focus

A

Where employees are to consider the customers’ requirements throughout operations

48
Q

Features of office technology

A

~enables whole markets to reach more customers
~ more work can be done in less time
~work can be done away from office

49
Q

Features of Customer relationship management (CRM)

A

~introduced to maintain customer contact

~ stores information about existing and potential customers

50
Q

Use of CAD

A
  • Calculate quantity of materials and time
  • Calculate costs
  • Design steps to create product
  • customise product
51
Q

Use of CAM

A
  • Manufacture accepted designs

- Calculate quantity of needed inputs

52
Q

Use of CIM

A

To control by computer:

  • Design
  • Planning
  • cost
  • distribution
  • analysis
  • purchasing
  • inventory control
53
Q

Benefits of acting socially and ethically

A
  • improve reputation
  • reduce long term costs
  • improve efficiency
  • increase sales
54
Q

Considerations when choosing a layout?

A
  • Physical space
  • Adequate location of stock and warehousing requirements
  • Efficient flow of goods or services through the system
  • Conformity with legal regulations

Business Management (8 decks)

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