12 BUS Ch 2- Internal Environment Of LSOs

Question 1

Chain of command

Answer 1

A system that determines responsibility, supervision and accountability of members of the organisation.

Question 2

Unity of command

Answer 2

A principle that states that each employee within an organisation should report to only one supervisor.

Question 3

Span of control

Answer 3

Number of people for whom a manager is directly responsible.

Question 4

Management structure

Answer 4

Describes the ways in which an organisation is formally arranged in relation to the roles, responsibilities and authority of its managers.

Question 5

Functional structure

Answer 5

Involves grouping employees together according to the tasks or jobs they will perform (task structure).

Question 6

Divisional structure

Answer 6

Groups employees together according to divisions that may be geographical or customer, product or process focused.

Question 7

Matrix structure

Answer 7

Involves bringing together specialists from different parts if the organisation to solve specific problems or to undertake specific projects in teams.

Question 8

Corporate culture

Answer 8

Refers to the values, ideas, expectations and beliefs shared by members of the organisation.

Question 9

Policy

Answer 9

Set of broad guidelines to be followed by all employees when dealing with important areas if decision making.

Question 10

Procedure

Answer 10

A series of actions enabling a policy to be put into practise and resolve disputes.

Question 11

Strategic planning

Answer 11

Long term planning, usually over 2 or 5 years

Question 12

Tactical planning

Answer 12

Flexible, adaptable, medium-term planning, usually over 1 or 2 years, which assists on implementing the strategic plan.

Question 13

Operational planning

Answer 13

Provides specific details about the way in which the organisation will operate in the short term.

Question 14

SWOT analysis

Answer 14

involves the identification and analysis of the internal strengths and weaknesses of the organisation, and the opportunities in, and threats from, the external environment.

Question 15

Organising

Answer 15

The process of arranging resources and tasks to achieve objectives.

Question 16

Leading

Answer 16

The process of influencing or motivating people to work towards the achievement of the organisation’s objectives.

Question 17

Controlling

Answer 17

The process of evaluating performance and taking corrective action to ensure that the set objectives are being achieved.

Question 18

What are the 4 elements of corporate culture?

Answer 18

1. Values and Practises
2. Symbols
3. Rituals, rites and celebrations
4. Heroes

Question 19

What is the typical policy development process in order?

Think IRCDRAM

Answer 19

1. Identify issue or problem
2. Research and Analyse business environments
3. Consult stakeholders
4. Develop a draft policy for review by stakeholders
5. Revise the policy
6. Approve and distribute the new policy
7. Monitor and evaluate the policy

Question 20

What are the key management roles?

Think POLC

Answer 20

1. Planning
2. Organising
3. Leading
4. Controlling

Question 21

What are the 5 steps of the planning process?

Think DADIM

Answer 21

1. Define the objective
2. Analyse the environment
3. Develop alternative strategies
4. Implement an alternative
5. Monitor and seek feedback

Question 22

What are the 3 steps of the organising process?

Think DCA

Answer 22

1. Determining the task
2. Classifying and grouping tasks
3. Assigning work and delegating authority

Question 23

What are the 3 steps in the control process?

Think EMM

Answer 23

1. Establishing financial and non financial standards respective of objectives.
2. Measuring the performance of the organisation against those standards or benchmarks.
3. Making changes when necessary to ensure the objectives of the organisation have been met.

Question 24

Management hierarchy

Answer 24

Arrangement of authority within an organisation

Question 25

Organisational structure

Answer 25

Describes the ways in which the management,employees and resources of an organisation are formally arranged to achieve objectives.

Question 26

What are the three qualities effective leaders display?

Answer 26

1. Interpersonal- liaising with others
2. Informational- collecting and communicating data
3. Decision making- identifying options

Question 27

Planning

Answer 27

The process of setting objectives and deciding the methods to achieve them