Ch 2: HR school

Question 1

Name the managerial problems for the Human Relation school.

Answer 1

• Motivating people
• Strengthening commitment
• Coordination and planning

Question 2

What did Elton Mayo achieve by his Hawthorne studie?

Answer 2

• Human/social element operated in the workplace (e.g. interrelationships between coworkers)
• Productivity increases as a result of group dynamics and management attention to worker needs
• Social factors as important as financial factors for worker productivity.

Question 3

Name the assumptions and results of Douglas McGregors Theory X.

Answer 3

• Employees dislike work and are lazy
• They must be coerced, controlled or threatened with punishment
• Display little ambition without an appropriate incentive system
  Results: authoritarian management style

Question 4

Name the assumptions and results of Douglas McGregors Theory Y.

Answer 4

• Work is as natural as play
• Employees can be ambitious, self-motivated and exercise self-control
• They also want to do well at work
  Result: management style based on climate of trust and employee development