Ch 2 Flashcards
The reason for an organization’s existence
Mission
Provide detail and the scope of the mission; organizational destinations
Goals
A plan for achieving organizational goals; serves as a road map for achieving goals
Strategy
The methods and actions taken to accomplish strategies
Tactics
The actual doing part of the process
Operations
The special attributes or abilities that give an organization a competitive edge
Core Competencies
Characteristics that customers perceive as minimum standards of acceptability for a product or service to be considered as a potential for purchase
Order qualifiers
Characteristics of an organizations goods or services that cause it to be perceived as better than the competition
Order winners
Strategy that focuses on quality in all phases of an organization
Quality-based strategies
Strategies that focus on the reduction of time needed to accomplish tasks
Time-based strategies
A strategic approach for competitive advantage that emphasizes the use of flexibility to adapt and prosper in an environment of change
Agile Operations
A top-down management system that organizations can use to clarify their vision and strategy and transform them into action
The Balanced Scorecard Approach
A measure of the effective use of resources, usually expressed as the ratio of output to input
Productivity
What is the formula for productivity?
Output/Input
What is the formula for partial measures?
Output/single input; output/labor; output/capital
