Ch 14 Organizational Change

Question 1

Force coercion

Answer 1

Power bases- uses rewards, punishments, legitimacy

Change agent behavior - leader uses formal authority

Predicted outcome - temporary compliance

Question 2

Rational persuasion

Answer 2

Power bases- facts, special knowledge , and rational arguments

Change agent behaviors- rational persuasion

Predicted outcomes- long term internalization

Question 3

Shared power

Answer 3

Power bases- participatory methods and emphasizes common values to create change

Change agent- empowerment and participative decisions

Predicted outcome - long lasting and internalized change

Question 4

Major : planned change strategies

Answer 4

Force-Coercion

Rational persuasion

Shared power

Question 5

Resistance to change. Minor

Answer 5

Benefit

Compatibility

Complexity

Triability

Resistance to change strategy and change agent