Ch 11 Comm And Collaboration

Question 1

Interpersonal barriers

Answer 1

When an individual not able objectively listen to sender due to thing a as lack of trust, personality , bad rep. Or prejudices

Question 2

Selective listening

Answer 2

Individuals block out info or only hear things that match preconceived notions

Question 3

Physical distractions

Answer 3

Interruptions btw meetings

Question 4

Semantic barriers

Answer 4

Poor choice of words or use of words and mixed messages

Question 5

Active listening

Answer 5

More on listening and less on talking

Question 6

Communication channels

Answer 6

Formal

Informal

Channel richness

Question 7

Formal channel

Answer 7

Follow chain of commands by organizational hierarchy

Question 8

Informal channel

Answer 8

Don’t follow chain of command but they both coexist with one another

Question 9

Channel richness

Answer 9

Capacity of channel to convey info

Question 10

Communication flow

Answer 10

Downward

Upward

Lateral

Question 11

Downward

Answer 11

Follows chain of command from top to bottom

Question 12

Upward

Answer 12

Flow of messages from lower to higher organizational levels

Question 13

Lateral

Answer 13

Flow of messages at same level across organization

Question 14

Communication barriers

Answer 14

Interpersonal

Selective listening

Physical distractions

Semantic barriers