Ch 11 Comm And Collaboration Flashcards

1
Q

Interpersonal barriers

A

When an individual not able objectively listen to sender due to thing a as lack of trust, personality , bad rep. Or prejudices

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2
Q

Selective listening

A

Individuals block out info or only hear things that match preconceived notions

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3
Q

Physical distractions

A

Interruptions btw meetings

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4
Q

Semantic barriers

A

Poor choice of words or use of words and mixed messages

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5
Q

Active listening

A

More on listening and less on talking

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6
Q

Communication channels

A

Formal

Informal

Channel richness

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7
Q

Formal channel

A

Follow chain of commands by organizational hierarchy

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8
Q

Informal channel

A

Don’t follow chain of command but they both coexist with one another

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9
Q

Channel richness

A

Capacity of channel to convey info

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10
Q

Communication flow

A

Downward

Upward

Lateral

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11
Q

Downward

A

Follows chain of command from top to bottom

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12
Q

Upward

A

Flow of messages from lower to higher organizational levels

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13
Q

Lateral

A

Flow of messages at same level across organization

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14
Q

Communication barriers

A

Interpersonal

Selective listening

Physical distractions

Semantic barriers

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