Ch 11 Comm And Collaboration Flashcards
Interpersonal barriers
When an individual not able objectively listen to sender due to thing a as lack of trust, personality , bad rep. Or prejudices
Selective listening
Individuals block out info or only hear things that match preconceived notions
Physical distractions
Interruptions btw meetings
Semantic barriers
Poor choice of words or use of words and mixed messages
Active listening
More on listening and less on talking
Communication channels
Formal
Informal
Channel richness
Formal channel
Follow chain of commands by organizational hierarchy
Informal channel
Don’t follow chain of command but they both coexist with one another
Channel richness
Capacity of channel to convey info
Communication flow
Downward
Upward
Lateral
Downward
Follows chain of command from top to bottom
Upward
Flow of messages from lower to higher organizational levels
Lateral
Flow of messages at same level across organization
Communication barriers
Interpersonal
Selective listening
Physical distractions
Semantic barriers