CH 14

Question 1

Leadership

Answer 1

ability to influence employees to voluntarily pursue organizational goals

Question 2

Leaders vs. Managers

Answer 2

LEADERS
* influence, inspire, provide emotional support, rally employees around a common goal
* create visions and strategic plans

MANAGERS
* perform functions with planning, organizing, directing, and controlling
* in charge of IMPLEMENTING the vision and plan

Question 3

Power

Answer 3

the ability to marshal human, informational, and other resources to get something done.

Question 4

6 types of power

Answer 4

1. legitimate
2. reward
3. coercive
4. expert
5. referent
6. informational

Question 5

Legitimate power

Answer 5

*ALL MANAGERS HAVE THIS

power that results from managers’ formal positions within the organization

Question 6

Reward power

Answer 6

*ALL MANAGERS HAVE THIS

power that results from managers’ authority to reward their subordinates

Question 7

Coercive power

Answer 7

*ALL MANAGERS HAVE THIS

results from manager’s authority to punish their subordinates

Question 8

Expert power

Answer 8

resulting from one’s specialized information or expertise

Question 9

Referent power

Answer 9

power derived from one’s personal attraction

Question 10

Informational power

Answer 10

power deriving from one’s access to information