CH 11 Flashcards
Personality
Consists of the stable psychological traits and behavioral attributes that give a person their identity
What is the impact of personality in the workplace?
It can impact how people perceive and act within the organization
What are the big 5 personality dimensions?
- extroversion
* how outgoing, talkative, sociable, and assertive a person is - agreeableness
* how trusting, good-natured, cooperative, and soft-hearted someone is - conscientiousness
* how dependable, responsible, achievement-oriented, and persistent someone is - emotional stability
* how relaxed, secure, and unworried a person is - openness to experience
* how intellectual, imaginative, curious, and broad-minded someone is
Self-efficacy
belief in one’s personal ability to do a task
Generalized self-efficacy
belief in one’s general ability to perform across different situations
Self-esteem
the extent to which people like or dislike themselves. their overall self-evaluation
Locus of control
indicates how much people believe they control their fate through their own efforts
Internal locus of control
you control your own destiny
External locus of control
you believe external forces control you
What is OB (organizational behavior)?
the field dedicated to better understanding and managing people at work
In particular, OB tries to help managers not only _____ workplace behavior but also _____ it.
explain, predict
Values
the abstract ideals that guide your thinking and behavior across a variety of situations
Attitude
a learned predisposition toward a given object
What are the 3 components of attitude?
- affective
* “I feel”
* the feelings or emotions one has about a situation - cognitive
* “I believe”
* the beliefs and knowledge one has about a situation - behavioral
* “I intend”
* AKA intentional component
* how one intends or expects to behave toward a situation
Employee engagement
“a mental state in which a person performing a work activity is fully immersed in the activity, feeling full of energy and enthusiasm for the work.”
Why should employee engagement be important to managers?
Highly engaged employees can achieve higher customer satisfaction/loyalty, increased productivity, and greater profitability
Emotional intelligence
the ability to monitor your and other’s feelings and to use this information to guide your thinking and actions
What are two ways to raise emotional intelligence?
- develop an awareness of your EI level
* ex: by taking self-assessments - learn about areas needing improvement
* ex: read articles about are for improvement and apply those tips
Job satisfaction
the extent to which you feel positive or negative about various aspects of work
Organizational commitment
reflects the extent to which an employee identifies with an organization and is committed to its goals
